Menards — Local services in Glendale Heights

I purchased a lawn mower brought it home set it up put gasoline in it then realized it was not working properly. The tires would not turn which was something i did not assemble it came assembled. Called remington the manufacture and they stated it was a defected lawn mower to take it back to menards. the store manager was very rude would not directly talk to me was talking to his employees about what i should do when i was right in front of him. What he was telling them is i had filled the lawn mower with gasoline so could not return nor exchange the mower. He said i had to take it to a service center. I argued it and he circled my receipt and walked away. i called the service center and they wouldn't see my lawn mower until six weeks out. Mind you i had just bought my house could not afford buying a new lawn mower and had long grass that i could not trim because of this issue. I was in tears calling Menards in Hanover Park where the general manager told me i probably didn't assemble it properly or i had broken it. mind u the lawn mower came assembled. I was crying and so my husband was furious he grabbed his tool box took the machine apart and made repairs to get it to work. I filed a complaint with menards corporate and have been asking Ray to help me get a store credit and apology from the manager and he keeps repeating himself. The credit that i am requesting is for the distraught this caused and because in the mist of everything i lost my receipt and missed a 11% rebate equaling $37.00 and he said no because of menards already low prices. I feel cheated because they sold me a lawn mower at regular price that my husband fixed so isn't that refurbished and on top of everything feel like menards has been very ruse through this whole process. To add to this i also bought a shower head last month and it also was defected i contacted the manufacturing company and got a new one so does menards just sell defected products really thinking of going to home depot...

It's very obvious there are problems with people like "Kevin" at this location. He flat out lied to me during a "customer service" encounter. I bought a single very standard door on-line for pick-up, 4 days ago. I received notice that it was ready for pick-up and then realized (even though the door was standard for most people, I had ordered the incorrect door for myself). I then created another order with the correct door "for me" to get picked up. When going to customer service for a refund of the incorrect door, Kevin informed me there would be a 25% restock fee for my mistake. This is highly punitive damage for an honest mistake on a standard item. However, "Kevin" made sure that he told me that he was the General Manager, and this was final. Kevin said it was "very clear" when I ordered the door that I would be charged a 25% restock fee if I tried to return it. Well, I never picked up the door, I was looking for credit (in-store, would have been fine). I asked Kevin for a break on the 25% fee, he said, "Nope". Please see the attached and tell me if a 25% restock on this order was apparent.

Explanation of the attached;

Nothing on the "order page" nor the "submit payment page" (final page, where payment is made), says "there is a 25% restock if you cancel this order". BTW: This was not a "Special Order", it was just not in-stock at this location. I had to drill into the "View Return Policy" to find: A special order may be returned at the sole discretion of Menards® with a 25% restocking fee. So, this encounter with Menards and Kevin cost me over $40 for a simple mistake, that will cost them nothing except a bad review, and...

Posting as Joe Saldana. Purchased a Criterion 30.6 cf Fridge on 11/22. Big purchase so obviously did our homework on product dimensions etc. Talked to Saleman Diana R about us having a half wall by kitchen and fridge possible not fitting to avoid any issues with delivery. Sent to delivery department explained situation was told I could help and be charged regular delivery or can pay additional $60 for second guy to help get over the wall. I said I would help went back to Diana R and said we will take fridge have it delivered they said I could help so no additional delivery fees. I take the receipt up front pay and was told to wait for a phone call for delivery. 1 weeks passes so I check spam folders looking to see if I missed an e-mail and it seems the fridge was delivered to store for pickup on 11/25 nobody called me nothing. So I called today 11/29 asked for Store Manager and told him I was upset that this happened and thought he would do something for me but said he would have delivery guys call me. I explained situation again was called back around 4:30 and was quoted extra for wall $50 and if I wanted an extra guy another $60 on top of it. The manager and employees keep using the word “confusion” there was NO CONFUSION on my end. I asked for a full refund. Totally not how you you do business in a pandemic. What little customer service. Train...