I ordered a wedding ring with them last year and ordered it around a year in advance of the wedding. I wanted my pets ashes in them. They promised me a complete diamond ring with the ashes through out the ring. They came back and said the ring can’t be made 18 days before the wedding and they were going to get a ring without the ashes and get me a pendant instead. I actually ended up making a ring on my own. It has been almost a year and I finally gave up asking if the pendant is actually going to show up. I am amazed at the lack of customer service and the fact that I have to keep asking for an update. They did a very good job on my husbands ring and they are going through a third party but with the amount of time I have waited and keep asking and getting they are working on it responses, it comes to a point where it is unacceptable.
Added comment after business comment: Sugar Plum Fine Jewelry I understand that’s it’s third party but I feel it should be on you to let me know my piece was never going to come. This comment is the first I am hearing of it. Last I heard they were trying the 9 time or so. I figured it wasn’t going to happen but it would be nice to know it wasn’t going to happen from you. This whole process was a mess and I hope you...
   Read moreKate and all the girls at Sugar Plum (oh and Jason too) are incredible! Not only do they help you pick out beautiful jewelry pieces for yourself or gifts for others but they remember your name and exactly what you like. The minute you walk in you are greeted with a smile and someone willing to pull pieces for you to look at and try on. Almost always the first piece they pull for me I end up purchasing because they just “get” me. They are a special part of my story as well, my husband purchased my engagement ring and wedding band there. I live out of state and am always asked about my rings and all of my yogo sapphires and I will always always recommend them visiting the store (which is BEAUTIFUL) or shopping online. I am always so excited to see a little purple box under the Christmas...
   Read moreThis is a great place to shop for important pieces or just pieces for fun. There are things for every taste and price range and the neat thing is they are here and local and can create or recreate unique things with imagination being the only limit. They resize and put in watch batteries and fix broken things !!! A big plus. It’s way more than a jewelry store !! They help maintain your precious mementos from the past or investments for the future. I love that u can create exactly what u want in your price range and have it be one of a kind! They also have layaway and financing ! Highly...
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