Caddo River Camping and Canoe Rental — Local services in Glenwood

BEWARE!!! Do NOT pay in advance! It is IMPERATIVE that you wait to pay at the time of service!

I booked a float for one weekend and was asked if I wanted to pay upon arrival or in advance. I opted to pay in advance and scheduled a time with them so that we could shuttle to our launch point. The man I spoke with was very helpful and friendly, but he didn't tell me that there would be no refunds for any reason! We were our way out the door to head that way when they called me to tell me they were closing early due to rain and that I had to arrive by noon. I couldn't make that time because I live too far away. They informed me I could use my credit another time during the season. I had planned on that but was never able to get everyone together again becauseof the pandemic, so at the very end of the season politely asked for a refund. I called them and they didn't answer, so I sent in an online contact request through their website. They called me back later, and the lady I spoke with on the phone had a sour attitude and told me they could refund everything but $30. I work in customer service and am generally an understanding person, but I wasn't satisfied with that answer, since they are the ones that canceled on me in the first place. I asked if I could move the credit to the next year instead. She said she would ask, and later I received a text saying that they were going to move it, that refunds are not permitted for ANY reason, and that I must use my credit next year.

Update (2021): I called to schedule a trip using my credit and they tried to tell me that they don't do credits for the following year. I explained what happened and she said she'd have to check. They switched systems but apparently didn't keep up with any outstanding credits. They finally called me back and...

Had the worst customer service experience. One of the 15 tubes we rented popped when it hit one of the rocks 20 mins into our journey down the river so we called to ask for a new one, but they said to call when we arrived at a designated area. When we did, nobody answered after calling 3 times, so we kept going. When we reached the end, the gentleman waiting for us was super nice and apologetic and said I would get a refund for that tube rental. However, when I arrived at the office to provide my credit card for the refund, the young girls that were there told me I wasn’t getting a refund since it was my responsibility and that it was in the contract I had signed. One in particular was very snarky and unprofessional, so much so that she even told me “byeeee” very sarcastically as I was walking out upset. This business shouldn’t even be allowing people to “float” down the River when the water level is so low. We had to drag out tubes 90% of the time, and had small kids with us. They of course don’t tell you that when you reserve the tubes. We are in a family vacation and this was supposed to be one of the highlights of our trips, but instead it ended up being such an unpleasant experience all around. I wish they would at least train their staff to provide better customer service and be more...

Ok... I've been on lots of rivers and lakes, never the Caddo. What a nice river! Most of the river is wooded on the shoreline. However, we were told there is private property along the river and to stay on the rock bars. No biggie and I don't blame the property owners. We saw only a few houses. I would say it looks very similar to the lower Buffalo river but on a smaller scale. I thought the prices were fair, the staff very friendly and parking safe. We started in their private parking and floated down 4.5 miles or so. When you get to the "big rock" in the middle of the river you are near the end. Trust me, you will know the big rock when you see it. As soon as we finished the float, the bus was there to take us back. Maybe a 15-20 minute ride back. Some of it on a dusty road. We rented a single kayak, double kayak and a canoe. The kayaks were fine but most canoes we saw had many miles on them and were worn. Would I be back with this outfitter and float the Caddo?? Yes! Had a great time! Tip, go on a Sunday or during the week... Saturdays will be crazy. I did see basic camping at the boat launch and think they rent cabins. Have fun floating but stay away when I'm there. I'm greedy and don't like big crowds in...