City Market Pharmacy — Local services in Granby

I recently had a prescription filled at City Market in Granby for Clonazepam...!! My late son and I have had problems filling out a prescription for this sedative in the past...Too many in fact !! That is why I am writing this review. My son was a severe Epileptic and suffered dilipating Tonic/Clonic Seizures.....He also suffered from extreme anxiety and depression which could have been side effects from his TBI plus his Seizure medicine...His primary physician and his Neurologist would prescribe him clonazepam for this condition...I was also prescribed Clonazepam for anxiety....!! It is tough being a guardian and a caregiver...!! Recently, my son passed away from SUDEP ( Seizure causing death)...I was diagnosed with PTSD and my doctor put me on Clonazepam for anxiety !! The first prescription was filled on time...I have gone several months without having this prescription filled...I asked my doctor to refill my script...It was sent over immediately to City Market. They said they never received it...I had them send my primary doctor a request once more...My doctor again sent in a request to refill this script. I spoke to the doctor and she said she faxed the first one to City Market as soon as I had called her and had no idea what happened to it. My late son and I have had this problem continuous times with City Market in the past. Barbara ...one of the pharmacists that works there has blamed it on the primary doctor's fax machine ( Middle Park Medical Center ) etc. We have not had problems with any other prescription other then Clonazepam....It is very fishy that this prescription refill for Clonazepam seems to continuously get lost between my late son's and my Primary care Physicians...!!! I asked to speak to the Manager and what his name was but they would only give me his first name which is Nathan and said he is there on weekends !? I have not complained about this in the past but this definitely needs to be...

The day after I had surgery I went to pick up my prescription and was told the pharmacist was busy and I had to wait 30 minutes even though they received the order earlier that day. As I explained I just had a hysterectomy And I’m in pain and need to go home the girl At the counters response was “I know I had one too.” I went to the bathroom and came back and sat. I heard the pharmacist tell the girl my meds were ready and she shouldn’t have me waiting. The girl behind the counters response was she tried to catch me before I sat down, which was a lie because she watched me walk past and I was already sitting past 5 minutes when I heard that. Then they wouldn’t give me 2 of my prescriptions First saying insurance denied it because They were over the counter even though my doctor ordered them. I called my insurance who told me they approved it and the pharmacy continued to refuse to fill it. Then my doctor sent in a refill for one of my narcotics and I called to see if we could pick it up and the pharmacy staff lied saying they didn’t receive the order even though I was sent a copy that they received it. They play games and are rude. Doesn’t matter what kind of pain your in or that you already called insurance or that you had surgery. I will be reporting this to corporate because you don’t with hold someone’s meds because you want to show your control over filling prescriptions. Thank you for adding even more stress And pain to...

Absolutely awful customer service (if you can even call it that). The pharmacy manager overheard me asking the tech why my prescription was not ready yet again… the manager yells from afar (thanks for the privacy) and says that it’s a controlled substance… what?? It’s a blood pressure medicine and it is most definitely NOT a controlled substance. Not only do they not fill prescriptions even when the auto refill is set up and texts from the pharmacy notify me they’re ready, but evidently the person in charge doesn’t even know much about prescriptions. That’s reassuring!

They’ve told me several times that when I receive texts from the pharmacy saying that it’s ready, I need to call to verify that they’re actually ready. This is super weird to me. I’ve set up auto refill and they still won’t fill it then. Last time they said “you wanted refills?” Yea, that’s why I have auto refill… they said to call each month and ask them to refill it instead.

Lastly, they have at least 4 people working there most days, and the “we’re understaffed” excuse is really hard to believe at this point. Your lack of professionalism and ability to process an auto refill is standing in the way of patient care. Maybe if you actually filled things when they’re supposed to be filled, you wouldn’t have a bunch of customers coming back to fix...