Trade Center Auto Recycling — Local services in Grand Junction

If I could give negative stars I would. What an awful business and very poorly ran. The girl Kenzie in the office that I dealt with was not only incompetent but extremely rude. My boyfriend had gotten a windshield for my car from them we went to put it in my car and it didnt fit, unfortunately for us the evening we tried to put the windshield in was the last day on the warranty which happened to be a Friday and they were already closed. So ended up having to buy ANOTHER windshield that was on us. I called to see if they had the CORRECT one and she said there was one at their rifle location I told her I would call back after I looked a couple other places. Needless to say I ended up having to buy it from them when I called back to order it I double checked the info was correct because I didnt want to get the wrong one yet again. She assured me it was the correct one and repeated the info back to me, everything was correct. And told me it would be there on Tuesday (it was thursday) because it was coming from Delta. But when I read the order form it was NOT the right info for my car and I knew that if thats what was ordered it wouldnt fit my car so I called to make ABSOLUTELY SURE they were getting the correct windshield for the correct model we went over the info and what she relayed back to me was correct. I then asked if i could just go pick it up in delta rather than be carless over the weekend again waiting for it to be brought over. She said just call and let them know if I did that. The next day (friday) I decided to go get it. Got it home and went to put it in and ITS THE WRONG WINDSHIELD AGAIN! By this time its too late to call so I wait till monday and call to tell them it was the wrong one. The VERY FIRST THING SHE SADI WAS "WELL DID YOU GIVE US THE WRONG VEHICLE INFORMATION?" I told her "No I actually even called to double check you had the the correct info you said it was right" she told me to call back with the VIN so I did and she proceeded to argue with me telling me that I had told her that it was the classic model and that I didnt relay the correct information. Which I made clear multiple times that it WAS NOT the classic model. She said they had one in rifle they could hopefully get here by tomorrow. 20min later I get a call saying the one in rifle is no good and to bring the one I have in and they will refund my money. This has hands down been the worst experience I have EVER had purchasing a part for my vehicle. I will NEVER do business with them again. The customer service was unbelievably awful. Ive never had someone try to gaslight me so hard in my life. I DO NOT RECOMEND BUYING ANYTHING HERE UNLESS YOUR LOOKING FOR A GIANT HEADACHE AND TO BE DISRESPECTED WHEN...

I would give Zero stars if I could. They shipped me an engine that was full of rust and debris. I've been trying to get this returned for almost a week now and I'm just going in circles. Last week I ordered an engine for a Mazda, when it arrived, we pulled of the parts they recommend replacing with a used engine. Upon removal of the water pump, rust and small amounts of debris where in the engine. I can only assume that not all the fluids were drained from the engine, causing this metal deterioration, even though the engine comes with a tag saying all fluids have been drained. I wanted to exchange this engine for another, but Trade Center only had the one. In that case, a refund would be great so I can buy an engine elsewhere. We sent pictures via text message to whom I am only assuming is a secretary. She replied with "Wholly Cow! It shouldn't look like that!" via text message. They offered to refund the engine only after they receive it, leaving me in Limbo until I get my money back. On top of that, I am supposed to pay the freight to send it back. $150 to me and then $150 back to them. So I'm out another $300 until they can determine if the engine is "Bad enough to consider refunding me the freight." I have called 3 days now trying to reach some resolution. On the second day, one guy told me that they wont refund the freight cause "We will just resell the engine when we get it back". I informed him that was unethical business practice to sell an engine that knowingly wont last long. He informed me that it has "good" compression so it will run just fine. On the third day, I got ahold of the owner, Ray. Same circles as before, only this time, Ray laughed at me and told me "I have better things to do". He proceeded to hang up on me not once but twice. When I called the third time, he left me on hold for one hour and thirty one minutes before he picked up the phone...

1 star only because 0 or negative is not an option! DO NOT buy parts from this business. My experience with this business is something I would have expected before the internet and reviews were actually a thing. I ordered a transfer case for my truck. Trade Center out of Grand Junction, CO sourced the part from LKQ. I contacted Brad at Trade Center before leaving my hometown(6 hour round trip) to again make sure they had the correct part. He confirmed they did. I got the part home only to find out the shift motor was positioned differently and we in fact had the wrong transfer case. I again contacted Brad, he said that their representative(Mike Powers) of LKQ out of Kansas had sent the incorrect transfer case and because it was LKQ's fault, they were not responsible for getting the correct part to me. The correct transfer case also came with a price tag of an additional $250 plus tax. I took another drive(3 hour round trip) to swap out for the correct part at their second location in Delta, CO. When I arrived the correct transfer case did not include the shift motor(The first one did), was caked in mud, and the woman working there was down right obnoxious to work with. Rude, arrogant, lack of attention are great ways to describe her. I was then hung up on by the owner of Trade Center for explaining my issues with the transaction but not before he attempted to pass the blame on me for the incorrect part. Just to be transparent and for my defense, no additional information was provided and Trade Center was at fault for the incorrect part. I know this because I contacted the LKQ rep (Mike) and he told me that the part was ordered incorrectly. I was treated rudely by multiple employees of this business including the owner. I was lied to by employees and the owner. I give this business a...