Primo Designs, Inc. — Local services in Grandview

We needed some cheer uniforms done and first called Primo and left 2 messages to see if they could help us and they never returned our phone calls. We then went to the business and personally sat down with a gentleman who took the time to listen to what we wanted done with the uniforms. He took some notes and said he would get back to us with a layout of what could be put on the uniforms and never did. When we called to check on the plan he was supposed to be working on for us it was obvious he had totally forgotten about us and sloppily threw together a design and sent it to us to review. It was nothing like we had asked for or talked about so we ultimately chose another company to make our uniforms. The other coach and I then thought we would go to them to have just two school t-shirts already in stock in the store embellished with just simply “Cheer Coach” on the backs of the shirts. The same gentleman promised he could do that very easily and would definitely have them done by our Saturday game and did not. I think this company does good work from what I have seen, but their communication, time management and loyalty to the customers is less than pathetic! Unless you have A LOT of patience and time, I would never use...

This is easily the very worst print shop I have ever worked with. Their turn around times are unreasonably long, and even then, are rarely done on time.

We ordered three sets of team jerseys from them and they seriously messed up each set. One set only had the kids names on half the jerseys. The second set mixed up kids names and numbers, and put the same number on multiple jerseys. The third set was almost correct, but they randomly put one of the kids name on one shirt. Correcting each of these problems also took unreasonably long, nearly a month.

The size of the jerseys also vary wildly, even though they are from the same manufacturer. A youth small in one set is the size of a youth large in another set.

Overall, I’m not sure our experience with Primo could have been any worse. Save yourself the hassle and go literally...

Okay, so here it is: Primo Designs rocks! Yup, I think this is the first time I've used a "!" In any of my reviews. I started doing business with them buying custom printed shirts for large groups several years ago. The quality, look and feel of their printing and embroidery is impressive. Plus, they do what it takes to get the job done and to get it done right.

After 5 years, they've never missed the 100% mark: deadline and quality spot on. I'm confident that they do slip up, but after several years I've yet to see it.

One last thing; the next time you slip in to make a buy or just to see what they do, ask for JP. He's the one who might confuse you. He's got a great smile, a London accent, a beard that should land him a movie role, and an open & hearty manner that says, "Welcome. How...