O'Reilly Auto Parts — Local services in Greenfield

The guys in the new Greenfield MA shop were very good with their customer service. One was newer and learning to process an exchange without a receipt which was fine of course. My issue is there are signs at the entrance requesting anyone that walks into the store to please wear a mask. That’s great! And I agree we should ALL WEAR MASKS IN STORES, however not one of the three employees had a mask on! I had a conversation just yesterday about where to go for a part I needed and another parts store was recommended and I stated well I’ll give the new O’reilly’s location a shot and like I said the guys were polite but the mask thing is a huuuge issue right now. We’ll see but I’m not sure if I’ll be back anytime soon. -Disappointed...

Employee there wasn't really interested in helping anyone. Went in for windshield wipers and he checked his computer and told me the size I needed which didn't seem correct to me. I looked them anyway. Went back to the counter and he said I'll check again. I said, I don't see that size there in any wiper except for rear windows which I told him I had a sedan and all he said is I guess we don't have any. I and another customer (not sure what they were looking for) Went across the street to Autozone which was crowded. Wonder why? We both got everything we were looking for. I usually like O'Reilly's but not that day. Need an employee who cares for what...

I recently started buying my parts here as they ACTUALLY keep stuff in stock! Shocking i know! Got tired of always waiting for stuff from autozone. I know its inevitable sometimes. But dang....they are also a fair bit cheaper with my commercial discount than autozone was. Had one hiccup where part's were missplaced and i was charged double for a few items the day prior. Fortunately the guy that does the parts out back cought it when looking at my reciept. Which i was very grateful for. Good staff thats not fresh out of highschool and actually knows something about vehicles. Bradley? I think his name is? Is always awesome...