The Home Depot — Local services in Greensboro

Went to buy a grill, both for the 4th and because we have been frequently losing electricity during storms. It would be nice to have a small gas grill that we could use to heat food even when electricity is out. Anyway, we found a nice one we liked with the help of a friendly employee named Erin. It was going to be our first grill purchase so she walked us through certain features, pros and cons, etc. We decided on one that said it would come with free assembly and delivery. Apparently you have to go through a customer service rep to schedule those things. Where Erin was great, the lady at customer service was not. She was rude, abrupt, and not interested in helping us. She claimed delivery was extra and it took several times of Erin pointing out the sign that said free delivery for her to grudgingly let it go. Then, she said assembly guys are only in one day a week and won’t be in until next week. Fine, can we buy the display. She doesn’t know, doesn’t want to sell it to us, doesn’t care to waste her precious time asking a manager. Erin to the rescue again, she contacts the manager and manager says we can buy the display that is already assembled. Great! Except customer service lady doesn’t want to schedule delivery. Says when it can be delivered all depends on the system but doesn’t want to check and let us know what the system says. Fine. At this point, I’m not sure if she just doesn’t like us, is having a bad day, doesn’t like Erin, or just hates her job. Regardless, not my fault. If you’re in customer service, at least attempt to be friendly and helpful. I told Erin she was great and thanked her for her help and said nevermind. We will just “grill” on our little inside George Foreman grill. I’m not twisting anyone’s arm into taking our money. I hope that lady’s day improved and I hope she’s not under the delusion it is acceptable to always be that rude to her coworkers and customers. The three stars is for Erin who was great...

It is clear that Home Depot does NOT care about customers. The shelves were not stocked. I had to wait for someone to get a forklift in the garden center. That employee was nice and was very helpful, but I had already checked out and loaded my car (I’m 61 and loaded 360 lbs while 3 garden center employees watched) before he could find what I needed. Then I discovered the first cashier, Jamya, had rung 2 items up incorrectly. At least she was nice and it’s not her fault because nothing had prices and even the OOPS paint had a barcode that rang up full price. I had to go to customer service. There, I mentioned 2X I was about to pass out from the heat and exertion and Keiasia just ignored that and proceeded to be extraordinarily rude, incompetent and unhelpful. I tried to explain that I was owed $36.00 and she kept trying to refund me $30. She called Mauricia over and she was equally rude. Meanwhile a man asked if anyone was working the paint department, and they told him, “No” and left it at that. This is an appalling lack of training and setting expectations. The PROPER responses would have been: “Oh, I’m sorry you got charged the wrong amounts. Let me help you with that” or the the man in the paint dept: “No, sir, but I’ll get someone for you.” Why is this hard? Shouldn’t this be a minimum to expect? It tells me that Home Depot DOES NOT CARE ABOUT CUSTOMERS and that employees feel they can act that way without fear of reprisal and/or there are no standards set forth when training employees. The joke is on Home Depot, though. When customer service used to be good and they weren’t charging 30% interest on their credit card, I spent 10 times as much as I do now. I had three additional items I wanted today and walked out without them because I no longer do impulse purchases there. I get ONLY what I must have. I also paid for a half block I didn’t get. I absolutely hate...

4/13/25 4:24pm at self check out at the Greensboro, GA location….with 2 gallons of paint. The terminal seemed to be malfunctioning. 2 female employees stationed at self checkout were standing right behind us taking to each other and on their phones. The terminal started repeatedly saying “customer needs assistance”. The 2 employees just stood there. We asked for help. 1 employee came over, took my credit card without even speaking to us and tried the same things we had tried. Then she mumbled something which we asked her to repeat. She told us to go to another terminal and just walked away. The process went smoothly at the other terminal. She was non responsive, not communicative, certainly not friendly and made us feel like we were an inconvenience. This employee does not need to interact with customers. Nothing was wrong with our credit card but something was wrong with that payment terminal. She appeared not to be concerned or take any action to resolve the problem. I didn’t see her name tag but if management looks at the video from this date and time they can see who she is.

The guy that mixed our paint was very nice but that pleasant experience was canceled out by the poor experience we had at self checkout.

Update: Home Depot customer care provided a scripted response and pointed me to a form to provide a case number or order number (which I don’t have..), my contact info and description. This is a waste of time and does nothing to address the employee in question and avoid this poor customer experience for other HD customers. I don’t need to be contacted. I need for the store where this occurred to look at the camera footage based on the info I provided-location, date, time, what we purchased— 4/13/25 4:24pm at self check out at the Greensboro, GA location, 2...