Edgecombe Furniture — Local services in Greenville

I’ve been trying to order a new sofa slipcover for months now, but every time I reach out, I get the same response: “She’s on the phone or in a meeting right now, she’ll call you back.” But then, no response. I’ve left multiple emails and calls, with no follow-up.

To make matters worse, my original slipcover wasn’t properly serged, and the seams started popping open. I had to run the entire sectional through my serger myself. Then, I washed it once (not realizing the consequences), and it frayed so badly that I had to spend hours trimming each cover to prepare it for the serger.

I honestly don’t understand why they’re not responding to my request for a new slipcover. I’m PAYING for this, so it’s not like I’m asking for something for free—though after everything I’ve had to do just to make the current one usable, maybe I should be! I’ve followed up so many times, and I’m still left with no answers.

At this point, I’d suggest you avoid this manufacturer if you can. Their customer service has been extremely frustrating, and it’s been a real hassle trying to get...

Wow! Incredible customer service from Heather Ramirez. I cancelled an order placed through Wayfair (who said I couldn’t). Heather helped me find a sofa that would fit through my door. Then, something went wrong. The sofa bed couldn’t be pulled out. Heather arranged for a new one. Then there were delivery challenges, and Heather was very helpful, again! Absolutely wonderful product, and service. Very grateful and...

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