We have always really enjoyed the products that we have purchased from this place, however this weekend was a different experience sadly. I am not one to typically leave bad reviews, especially due to our love for the hobby … We came in knowing we were gonna buy over $100 worth of stuff, however nobody spoke to us or asked if we needed assistance until after 15 mins of being there (they were not busy at all, as there were only two other customers inside. We picked out over 20 lbs of rock and we were asked to pick it all up and carry it to the register ourselves. This isn’t a SUPER big deal, but when you run a business you help people out and don’t make them do it all themselves. Once we checked out, the guy dropped the rock, didn’t offer a new piece just threw it up in the air and asked “still want this” - extremely careless. And the part that really frustrated me, is that we have ALWAYS been asked for our phone number I’m assuming for rewards and perks, but when we spend $150 in there, we were not asked for our phone number although we have been a long time customer for almost 2 years. In the past, half of the items in the display tanks are “not for sale” but located in display tanks? - Very dirty tanks, lots of algae and everyone sitting down doing nothing. Overall, we felt very rushed and felt like nobody was willing to answer our questions and help us out. I highly doubt we will be back. I really hate this but we did not have a good...
Read moreOne of the best reef stores around! You won’t find better gurus than these guys. They’re incredibly knowledgeable and genuinely passionate about the hobby, which makes every visit feel like you’re talking with friends who care just as much about your tank as you do. Whether you’re brand new to reefing or have been doing it for years, they take the time to answer questions, offer solid advice, and make sure you leave with exactly what your system needs. Just keep in mind—their advice isn’t free. These guys have spent years perfecting their craft, and their time and expertise are worth every bit of respect they get.
They work tirelessly to ensure hobbyists in the Upstate have a place they can rely on for everything reef related supplements, coral, food, fish, and all the needs in between. Most importantly, the customer service is top-notch. These guys go out of their way to help, and it really shows.
If you have a love for reefing, you owe it to yourself to stop by and check this place out. It’s not just a store it’s a local hub for the reefing community. You’ll walk out with quality products, a few new ideas for your tank, and maybe even a new favorite spot to visit on...
Read moreEvery time I try to go to reef Gurus they are closed...... being closed on Monday Tuesday is highly inconvenient and due to my work schedule this business isnt even available to me due to their peculiar hours. EDIT: with all due respect stop copying every other reef store around your not authentic and apparently the whole point goes over your head? Totally agree with the previous review aswell tanks are always filthy and half the fish are display only ..instead of aruging in reviews like a child why don't you clean the place up! Soda cans all over the place looks like your on lunch break 24/7. Amazing how fast you can reply back aswell because from what Ive experienced your late to opening the store and helping others and cleaning tanks that are covered in alge yet you run UV? But you sure can hop online to reply back to review's?Anyways a review is a opinion/experience of your store is it not? And yes your accessibility matters!? Those fish tanks still need some scrubbingand get those parameters undercontrol! You did have a 3 star and worked down to a 1star sad! This one's a...
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