Quality Nissan — Local services in Greenwood

I want to start this review off by saying that I have been a longtime customer of Quality Nissan (Service Department) for years. Over the course of the years, I have never encountered this level of poor customer service.

On the morning of 7/17/25 my vehicle was towed in to the service department. I received a call from Leslie indicating that they received the car and it would be awhile before they could get to it because they were behind. Later that afternoon, she called to inform that they had ran the diagnostic test and it was the radiator and upper hose that needed to be replaced. Altogether, this cost would be $1500.

On 7/18/25, I purchased the parts and took the parts to the service department around 8:15am so that they could go ahead and start. I was told that it was a 5hr job and they would get me taken care of. Well 3pm came and I hadn't heard from anybody. I was finally able to get somebody (Jamie) on the phone at 4:45pm only to be told, "Oh we never got back to your car. We were busy and it'll be Monday before we can get to it". I was also told by Jamie that I hadn't been calling because he had been sitting by the phone all day. Had I not kept calling, I would've known nothing. I missed work that Friday and was going to be missing that Monday as well. I ended up filing a complaint because it was ridiculous. Then, Jamie calls back to let me know that he had a master tech coming in Saturday to start on my vehicle. Initially it was we didn't do those kind of jobs on the weekend.

Fast forward to 7/22/25 I picked my vehicle up. On 7/23/25, I was literally on side of the road with the car sounding like something was falling from underneath the hood. Leslie answers the phone and I explain the situation. I just picked the car up yesterday and today, I'm side the road. She tells me, Oh well you're going to have to get it towed here. You get it here, we will get "the same tech" that worked on it to look at it and "hopefully its nothing major". Lets dissect that statement. 1) Why would you put the same tech on the vehicle that has me side the road after just picking the vehicle up not even 24hrs ago 2) If you just ran the diagnostic, why would it be something other than what you told me on 7/17/25? I could sense the attitude in her tone of voice. No sense of compassion or urgency at all. Also, to note it was almost 100 degree temps that day.

On 7/24/25, I was able to get my vehicle looked at by another Nissan dealership. I was told that it was a totally separate problem (thermostat) that needed replacing and this would cost $619. It was also stated that he didn't know how Quality Nissan missed that. So, I had literally been driving around with liquids boiling underneath the hood. The car could no longer be driven. So, I was stranded. I was in danger and so were others on the road because the situation by Quality was not handled correctly from the start.

*I don't know if there has been a transition recently but the customer service has tremendously declined over the course of the past year. It appears that people are just there for a job but not caring about what they do. I'm used to seasoned people in the service department actually doing the job correctly. Sadly, I guess it's a thing...

Poor customer service in sales.

Last week I communicated electronically with the dealership to ask if they accepted motorhomes on trade. I was messaged by a salesman and told it was something his manager would be interested in. I was told to come to the dealership on Tuesday.

Tuesday we showed up at the agreed time and test drove the Titan. We provided the salesman a flyer with all the specs on the motorhome, a 2015 Coachmen Concord 300DS. At that time we were told the individual who did appraisals was not in and we would have to come back Wednesday.

Wednesday we returned and the salesman drove the motorhome to the dealership for appraisal (I have a health issue that prevents me from driving this vehicle). Upon arrival several employees swarmed the motorhome commenting how nice it was and how it would be great to take to a gamecocks game. Some pictures were taken and everyone went back inside. We waited outside because based on Tuesday's visit it was obvious social distancing was not being followed by many employees.

We were told the dealership owner was on his way to personally look at it. We continued to wait outside being repeatedly updated the owner should be on his way. Finally after about an hour the salesman came out and told us his manager said a 2014 Ford E450 was only worth $25k. I said unacceptable because it wasn't just an E450 it was a motorhome. As we prepared to leave we were told they were waiting for someone to contact them and tell them what it might be worth.

After nearly 30 more minutes of waiting the manager came out and admitted he had no idea on how to appraise a motorhome but if it was his money he would offer $50k. I then presented him the detailed NADA suggested resale value with all options of $75k to $85k . I stated I did not feel offering $25k to $50k below low retail was negotiating in good faith.

Lessons learned

If you don't want to accept an RV on trade don't tell the customer you do If you don't know how to appraise something go take a class on how to do it or ask the customer if you can take a couple of days to get a good appraisal together. Don't make a customer wait an hour and a half under the guise that the owner wants to personally get involved. Don't low-ball an offer thinking the customer hasn't done some prior research. Not everyone has the luxury of thinking COVID19 is fake news. Be respectful that individuals with underlying health issues do not wish to contract this virus under any...

Recently started using this dealership to service my fleet vehicle for work. The first time I dropped the vehicle off I requested wipers, air filters and tires to be replaced along with an oil change. Tires were not replaced instead they were rotated and Leslie said they would have to order them. Made a second appointment for the tires (which they should have had in stock because its a Nissan product with a very common tire size) and to get fuses replaced that had blown, Leslie said it should take a day....A day turned into 4 days not counting Sunday. This was delayed because they still had to order the tires!! When I called to check on the vehicle Leslie told me they still had to do an oil change... WHAT OIL CHANGE??? We just completed an oil change less than 1200 miles ago. So she had to stop them from doing another oil change. Seriously who's running this place? After receiving my car back I left on a work trip. Once arriving at one of my offices I noticed I had grease all over my pants and dress shirt. Want to know why?? Its because the Technician that was using my vehicle never put down any protective covers and covered the dark seat and seatbelt with grease. So now my slacks and shirt are ruined. Jamie's solution was to drop my dress clothes off with them or to pay out of pocket for a dry cleaner to see if they could remove the stains and they would see how to reimburse me. Are you kidding me?!? After I pressed him he called a dry cleaner and said that he spoke to a guy at said dry cleaner and they could possibly bill the dealership.

Jamie is the Service Dept Manager and if he is the guy walking around in the service center talking to the advisors and joking around someone needs to follow up on his work because clearly nothing is being done.

Every time I have to go by there or call to get an update its constantly delayed.df

Cashiers both times I have had to pick my vehicle up are debating on who has to actual help customers. This place is a joke.

Moving forward I will be using a different dealership even if I am driving over an hour.

If you are reading good reviews on this place it is because they have had someone they know leave the positive review. Anyone with common sense could see that not one person working there knows what they are doing.

I will be sending them a bill for the detail...