Starnes TV & Appliance — Local services in Grinnell

Little pricey compared to Home DePot or Lowe’s, or any other big name corporation. But ordered here because the quick turn around date and wanted to buy local to help support small business owners.

Was supposed to be in 7-8 July but after calling was told not till late July. Called again today and the gentleman answering the phone was rude and probably shouldn’t be in the sales/customer service industry. He interrupted me as I was explaining my frustration. He was very quick to refund my money instead of working out a solution. (Discount, different model refrigerator, etc etc). Guess that’s why Walmart, Home Depot and Lowe’s are so successful. I wouldn’t waste my time or money to deal with them again. I suggest that you go for cheaper, reliable shipping times and customer service, which is not this place. Just got a better deal with Best Buy and I get the refrigerator...

Wish I could give zero. Extremely rude and arrogant. Will not let you speak on the phone and automatically begin to interrogate you in the rudest way. Will show up any given time , when they are supposed to schedule( i came home to a guy sittig on my porch loitering,,, the landlord contacted him to come and he was supposed to call to schedule with me but Never did.. and then they blame it on you. Also will proceed to lie about stuff straight to you then turn around and lie to your landlord too if you have one... Said I didn't let them in last time, which is absolute nonsense. He couldn't figure out what it was that day, my assumption is its to hard for them. GO ANYWHERE ELSE, the attitude and disrespect alone is enough for 0 stars. GO...

My wife and I contacted them about servicing our Samsung refrigerator. We called them on three separate occasions. Well he would have to “look up” our account. They couldn’t find it each time and after he couldn’t find it then the “soonest” they could get there would be Monday. After three weeks of this I finally questioned him why and the response was “we take care of our customers first.” Well that is what I was trying to be. Guess I will shop elsewhere for service and new appliances. If he would have just said that the first time we called I wouldn’t be so...