Navy Exchange Main — Local services in Groton

I only visit this exchange once every 4-6 weeks. I will do a little shopping or grab quick snacks. While I'm there I chat with the wonderful ladies up front. The past 2 times now this has happened I have been told by management (Lisa Burns and Gabe Gonatice) that I am not allowed to chat with the cashiers while they're on the clock and only once they are on break. I never hold up the line and step to the side if other customers come up. If it gets really busy I continue my shopping or I leave for the day. I think it is very poor customer service to tell a paying customer that they cannot chat with the employees. I hear of how these employees are treated and it makes me sad that there is such negativity in that store. I could go on and on, but it makes me very upset to be told I need to leave when I'm trying to make connections and hopefully brighten these ladies day. But to end on a positive note Donna, Cat, Justina, and Mary are very pleasant and I know I will have a laugh or two with...

The exchange has been completely redone, the package store is now located in the back right hand corner of the exchange. The bottle exchange is now over by the gas station and they have a much larger selection of merchandise and they used to have years ago.

now that I don't work on the base I find myself having to really make it a point to go to the store for tax-free items. It is still less expensive than other places in town for alcohol and some electronics.

Customer service has...

I haven't been to The Exchange in Groton in a few years so it was really kind of a shock to see the totally remodeled exchange. Basically the Exchange is now two floors and the old Outdoor Living center has been incorporated into the Exchange so it is not in another building any longer. Also the Exchange is now two floors and has taken over what used to be the Commissary. The whole place is bright, open, and looks really great this was a much needed...