If I could give no stars, I would
The condescending and discriminatory treatment received by my husband was uncalled for AND illegal.
I had been so tickled to explore this shop after the things I had read on the website.
Sadly that was absolutely NOT our experience.
Beginning in the parking area, there was no ramp to access the main door, though that could easily be rectified and accessible parking areas marked.
As we attempted to enter, we were almost plowed over by a patron exiting.
We entered and had to interrupt the two women talking behind the counter, as clearly their conversation was too important to interrupt for a patron who was clearly waiting to speak to them. They seemed less than impressed.
We asked about a ramp and were informed that they, “ are old fashioned” there. She stated that we could shop the small mezzanine level, unfortunately that’s all that there was access to us.
She seemed put off and her tone of voice screamed that she was being inconvenienced.
She stated we could visit the Waynesboro store.. We informed her that we were not interested in going out of our way (we live in Scotland), if they aren’t willing to treat everyone equally.
The clerk literally looked at my husband and laughed!!
As listed on the Pennsylvania State Attorney’s Website:
Individuals with disabilities who interact with businesses or other entities that provide goods and services to the public cannot be excluded or segregated, or otherwise treated unequally.
Also, public accommodations must provide reasonable modifications to policies, practices, and procedures; effectively communicate with people with hearing, vision, or speech disabilities; remove barriers in existing buildings where it can be done without significant difficulty or expense; meet specific requirements related to architectural standards for new and altered buildings; and provide other reasonable equal access services.
Example: A shopper who uses a wheelchair attempts to enter a retail store but cannot because of steps up to the front entrance. The store is under an obligation to accommodate the shopper and should provide curbside service, if possible. The store is also likely under an obligation to remove the physical barrier of the steps by installing a ramp or lift. If there is another entrance that is accessible, the store should install signs directing people with disabilities to the accessible entrance. Every case is unique and must be decided on the particular circumstances presented.
We try very hard not to make waves but the way my husband was treated today was the last straw.
We try to be understanding and even make excuses, attempting to educate the ignorance by so many regarding individuals and families affected by both seen and unseen disabilities.
Having Multiple Sclerosis for 28 years and being a wheelchair user for 10, this is not the first time that my husband has been spoken to with such disregard. It is however one of the worst!
After today we will be taking steps to ensure that no one is ever made to feel like this again by this...
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Read moreThis market gets its stars from me for the atmosphere, design, and overall upscale experience as you walk through that begins the moment you step into the door. It will lose 1 star from me for the eastern part of the ground floor, however, which is completely cluttered with furniture, clocks, and not even enough room for wheelchair access depending on the path you take.
This of course is completely alterable, and as such is not a heavy task which takes away from the antique shopping experience. Each booth is designed well and pops out at you, and the prices are only slightly above average. Walk in with $50 and you can leave with a few...
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