Sunrise Computers and Electronics - Apple Authorized Service Provider — Local services in Guilford Township

My laptop gave me a message saying it wasn't recognizing the hard drive and therefore could not boot up (apparently a known issue with my computer). I took it to Sunrise on 6/15/20 and was told they could have a technician look at it the following day and get back to me. I never received a return call, but instead had to call in on 6/18/20. I was told my hard drive had failed (certainly not Sunrise's fault), and then the tech tried to sell me a new hard drive. I told him I wasn't interested in that, and asked if there was any way to extract data from the failed drive. He made no guarantees, but said he would try it out and get back to me. On 6/22 he called back and said nothing about the data extraction, but instead tried again to sell me a new hard drive. I asked again to try to extract the data, and he told me he would call me back in the morning. Next morning came, no call, and when I called in, the tech wasn't there. I was told I would be receiving a call "in a matter of minutes" as soon as he returned. An hour later, I called again, and was FINALLY told that "the drive isn't mounting." I picked everything up and do not intend to ever go back in there. The tech came into the main part of the shop and wouldn't even look at me. Very poor service. I understand that they have other work, and I wasn't expecting them to drop everything and look at my issue, but the vibe I got was that the tech never even bothered to try helping me after I refused to buy what they were trying to sell. Don't let these guys...

In a time when people can get almost any product or service they want on the internet, local people like those at Sunrise Electronics need to realize that the only card they have to play is in person customer service. Unfortunately they don't seem to understand this because my experience there was terrible. I went in multiple times to have them look at a dying computer and then to purchase a new one along with accessories. Every time I went in I was treated like a stranger they didn't remember from 2 days before. Then when I placed a nearly $1500 order for a new Apple computer and accessories they weren't able to even give me an estimated delivery date. So after an entire week I didn't hear anything, I called them and was given the run around for 2 days as they shuffled me between people, none of whom seemed to know what was going on. Finally I gave up after 2 weeks from the order date and cancelled. I then ordered from an online co. and received my new computer in 3 days. After all this I still wanted to stick with the local folks to give them some business so I tried to buy the accessories from them, only to find out some they didn't have in stock and on others they misquoted the prices from the time of my original order. The staff all act and look very unprofessional and gave me no confidence at all that they could properly sell and service the products they supposedly offer. If anybody wants to complain about the internet taking jobs this is a good example of people who don't...

Avoid even if is close to you!!!

My Macbook Air needed to be repaired, Apple customer service told me that my Computer was affected by a recall on the flash memory and that the repair will be for free. I brought my computer to Digital Sunrise since it is the closest authorized repair facility (still over one hour drive for me). At Digital Sunrise after waiting for a diagnose they told me that they didn't have enough information to know if my computer was affected by the recall, they told me that they will call me to let me know if it was or not under the recall, that they will not work on it until I authorize them to do the repair, then they made me sign a paper with a small print, that I didn't read. I received a call from them and they told me that the repair was not covered under the recall and that the repair will be $670 (as much as my computer is worth) I told them to don't repair it that I will pick it up. When I picked it up they told me that I had to pay $43.XX for the diagnose, I was never informed about this cost and apparently it was written in the paper that they made me sign. I was very upset as they didn't disclosed it at any time and the Apple Stores do not charge for diagnose!!!

After more than 4 hours drive and $43, I have a broken computer.

Next time I will go to the Apple Store...