Hall's Power Equipment — Local services in Haddam

These guys are AWFUL! When I walked into the store, there was one staff person at the counter helping one customer. Otherwise, the store was empty. So I milled about while the other customer was being served. Just as a man walked in, another staff guy walked out to the counter and assisted the guy who had just walked in even though he saw me standing there. When the other staff member was done with the customer he was helping, he looked right past me and helped the next man who had walked in the store. Did not even make eye contact. By now, I had probably been there about 15 mins, and neither of the men who worked there even bothered to ask if I needed assistance. When the second staff guy went to help yet another man who had walked into the shop well after me, I spoke up and said, "I came in here to buy a mower, and I've been here longer than any of these people, so if you're not interested in selling me a mower, I can go elsewhere." The customer at the counter turned, apologized and stepped aside; however, I certainly wasn't going to give my business to a company that treated me as though my business was unimportant to them. I simply said, "No thank you. I'm over this place," and I walked out. I went to Ganos where I was treated as a valued customer from the moment I walked in. I will be buying a Zero-Turn mower from them (probably in the range of $7K - $10K). I would never recommend this company to anyone--especially if you're a woman. I suppose if I walked in with a man they would have been more accomodating, but that is not how good customer...

On Wednesday, November 1st, I called for a pick-up of my Cub Cadet Tractor. The idler pulley had broken. On Thursday, the 2nd, Mike picked up the mower. I fully expected that the tractor/mower would be out of service for at least a week or more. On Friday, November 3rd, Jim called me at 10am indicating that my mower was ready.. Really!! Less than 24 hours. That is incredibly outstanding service. And the price was fair and reasonable. One other thing, even though the mower was ready on Friday, I was not ready. I didn't expect it so fast. Jim arranged to deliver it on Tuesday November 7th. On Tuesday, when Mike was removing the tractor from his trailer, we noticed that the right front tire was flat. Mike apologized and took the tractor back to the shop and repaired the tire. Two hours later the tractor was back at my home. This was my first experience dealing with Hall's. My former dealer, Gargano's went out of business. I wish I knew about Hall's before. I will be a customer for as long as my Cub Cadet keeps running. And I fully expect Hall's will be able to keep it running forever. Thank you to everyone at Hall's. Bill O'Donnell -...

This place is a God Send. I brought my ride on mower to another facility and it sat there for over a month. They told me that the part I needed was on back order and they were waiting for it. I called Kohler corporate to see if there was anything that could be done to speed up the process and the owner of the shop took that as me leaving him a bad review. Finally, I got my mower to Halls. The associates there were extremely professional. I was running late and they stayed late so that I could drop off my mower to them. One week later, I got a call from them saying my mower is ready to be picked up after they had previously told me that they probably wouldn’t even be able to look at it for a week. I picked up my mower. Everything worked perfectly, and I couldn’t be happier. Thank you so much. I won’t ever bring my equipment anywhere except for Halls they are the best...