Finders Keepers Fine Consignments — Local services in Hagerstown

Very sad with the results of my consignments with this business. Although the staff was pleasant, I do feel their policy was predatory. I consigned almost an entire household of furniture and accessories. Many of these items were very expensive to include silk drapery, mahogany furniture, famous name brand china serving pieces edged in gold, tables, lamps, and large area rugs. I had hoped to buy some things for my new home. The monies I received were minimal and in fact did not even come close to the cost of one of the pieces of furniture that were consigned. Additionally, as I am traveling this year, I requested that the business mail checks to my daughter. They said that they would only do this as a favor and that I would have to mail them self addressed stamped envelopes for this purpose as this was not their policy. (They requested that my daughter instead drive the 50 mile round trip with her small chidren and pick up my check!) Needless to say, I have mailed the envelopes. I would have appreciated a more detailed contract reviewed with me and not given in haste without a full listing of the items being dropped off. I had to hire a mover to bring the items to the store. So, in reality, there were additional expenses that in my opinion could have been shouldered by this business as a cost of doing business. (including stamps!!) My advice to you, if considering doing business here, would be to deal directly with the owner, who is lovely and helpful. Perhaps, she would consider reviewing the business practices as they relate to communication with her customers and more fair business practices. Finders keepers says it all. I never got a full accounting of my items that were then sold at the benefit of this business with no return to me. When I called to say that I had purchased a home out of state and may want to pick up the items that remained, I was told that it was too late. Too late for what? To make a good decision? I...

THIS place is a scam for consignors. The owner speaks very rudely to you on the phone and in person, literally screaming. They do no advertising of your consignments, you'll have to pay to take your furniture there and she's discriminatory on who she will renew consignment contracts (3 month contracts). When I signed the paperwork, the employee said that they would renew my contact after the 3 months but after she already had my furniture in her store, she screamed at me at the top of her lungs and said I'm not renewing, you'll have to pick it up. Knowing that I was moving out of state. They called me constantly to find out when I could come back to Maryland to pick up the things so I arranged for Habitat Resale to pick up the items but she decided to sell them before they picked them up and kept the money for herself. I've already told former neighbors what happened and told them not to use her services and I would recommend that any seller that's moving to sell on Facebook Marketplace and don't waste your time or money with...

This by far is the worst consignment establishment I have ever gone too. Originally the dual highway location customer service was friendly and felt like they appreciated their customers. Since they have moved location I have found the team at the new location are about as friendly as a wet sock in the winter time. I was followed around the store by not 1 but 2 employees who didn't greet me but made me feel like a criminal. Then I was trying to look at a ring and struggled to find the prices. An employee watched me the whole time and did not offer me any assistance.

Then my friend came over to also look at the rings as I stepped away that same employee went right over and greeted her and asked how she could help her.

I'm sorry.. but I have never been treated that way in my entire life. They did not help me, they are openly discriminatory, and their selection is poor. I wish there was a negative star I...