Appliance Solutions — Local services in Ham Lake

This was the worse run company I have ever dealt with in my life. Through our home warranty company we called Appliance solutions for our oven not working. We where leaving to Hawaii on Feb 9th. Our oven went down a week before this. We contacted Appliance solutions. Itbtook them a few days to set up a video to see our issue. That literally was how they diagnosed our issue. The friday before we left they sent out a repair person. This person was a young kid in a personal mini van. They came in put in a part and left. They didn't test our oven. When he left we checked and we still had the same issue. I contacted the owner Tim and asked what that was all about. I asked why was the diagnoses done just by video and not have a repairman verify the issue and why did the repairman not test it before he left. Tim said this is how we do buisness and that 99% of the time this works. I explained we where leaving on vacation and have someone house sitting for us. We need the oven to work. I asked to have the tech come back that day to see what the issue is so we could get this resolved be for we leave since he was there and left without testing. Tim said no thats now how he rums his buisness and that he we need to "study" our stove and see the next step in repairing it would be. I asked could he just send someone out to diagnose the issue. He said he will figure out by looking our stove up and see what the next step was. Tim was super aggressive with me and didn't seem at all to worry about good customer service. I explained again we leave Sunday for our trip and that I need it repaired for the house sitters. He said he will just see what he can do and that this won't affect my trip. The Tuesday after I left we got an email saying Appliance solutions closed out ticket. I was absolutely shocked. We had to reopen a ticket with our home warranty company. They said since qe had a previous ticket with A S we needed to send the ticket to them. The ticket was open and I called Tim again and asked him if he could send someone out to do a physical diagnosis he said no. He said the next step was to order a circuit board since there wasn't that many parts in the stove. I begged to have someone come out immediately to do a diagnosis. He said no and that he had to order the board and that he will schedule an appointment when the part comes in. The part came in and an appointment was made for the day before we returned home from a 12 day vacation and when the tech came out he eventually found no part was needed because it was as simple as a blockage infront of the fan that forced the oven to shut down at a certain temperature. This buisness does not know what they are doing and are very unprofessional and I will be reporting them to the bbb and the attorney general. They get zero...

What a freaking joke. Had this company come out a few weeks ago to replace a motor in my dryer because the company before replaced a motor mount and it broke within days. Now the first time they were super helpful.

Well, it’s been a few more weeks and I’m having the same issue. So I emailed last night saying that the same problem is occurring and could they please call me in the morning and have someone come out to check it.

I waited until late morning and then I called. The lady was very nice and said oh yeah my coworker was going to call you I’ll call you right back. Well, I waited four hours. No one called. So I called back. Then I get a different person saying what’s the issue. Well at this point, I’m pretty annoyed because I have talked to the person this morning and also had sent the email so I explained it again and she was like yes I understand that’s very frustrating. I will have a salesman call you back. Well, not sure why a salesman needs to call me back. I’m not buying anything. I just need to know if it’s covered which it should be because it’s only been a few weeks. I could’ve bought a new dryer by now.

Then I get a call from Tim, who the first time by the way was really nice. The first thing he says is I’m calling, but I don’t know why. Well, now I’m really mad I’ve emailed. I’ve talked to two people already today and he’s calling and doesn’t know why. Then he has to get my address and all my information it’s like why didn’t you have that in the first place?

Then I explained the situation and he’s trying to make it like a new issue. Well, it’s the exact same thing that has happened to me the last two times. I could’ve bought a brand new dryer by now but stupid me. I tried to get it fixed by two different companies. He’s like well what do you want me to do? Well, I want you to give me my money back or I want you to come and fix the dryer. If it’s the same issue otherwise I’m going to buy a new dryer. I’m not putting any more money into it.

Then he’s like well I’m not giving you your money back if it’s something else. I said what did I just say? I said I either want my money back if you’re not coming Or I want you to fix the same issue because it is the same Issue. Well, instead of just making an appointment, he’s like well. Let me see if I can get someone out there.

Apparently, if they get their money, they don’t give a sh$!.

So here’s my advice instead of trying to fix your washer or dryer just go buy a new one because by the time You are done you could’ve bought a new one. Plus the hassle of dealing with these people...

Appliance solutions was contracted by our home warranty company to install our in wall microwave and oven combination unit after our original one malfunctioned.

The technicians that came to do the install determined the unit would not fit in the existing cabinet by ¾ of an inch and a cut would need to be made which they were unwilling to do. They were also unwilling to wait for the cut to be made or return the same day to complete the install.

They were unable to provide me with a tentative date for return after I explained my husband and I would make the cut ourselves and also unwilling to contact their company scheduling manager.

Technicians were impatient, unprofessional, and left a mess upon departure, leaving the old unit on site, stating they were unwilling to take it that day and would remove it upon installation of the new unit.

I called and rescheduled the install for the following week. The day before the scheduled install, my husband received a phone call from owner, Tim Thomas, stating they were canceling the install and that we would need to contact our home warranty company for another company to be assigned to the job. He said that as risk manager, he had decided the company could not perform the wall oven install.

Upon requesting something in writing, he refused to provide any additional information and maintained his refusal to do the work was due to it “being a wall unit” and they were too much “liability”; however, he had that information upon accepting the work and had even sent technicians out to complete the job. We had to make a cut into our cabinet ourselves based on their recommendation and requirements for a job they did not finish.

The contractor that was reassigned to us after this debacle not only did this job in less than 1 hour, but also was able to make a separate, necessary cut in the cabinet himself with professional tools with no fuss.

It was an extremely unprofessional experience all the way around on the part of Appliance Solutions and I would avoid this company...