Shenk Company — Local services in Hampden Township

The WORST experience I’ve had with an establishment BY FAR! An order to honor my father (who is a terminal cancer patient!) was pushed to the side and delayed almost 2 weeks after the promised day of completion, due to a larger account they had. We were told all accounts are prioritized the same and delays of any kind are never expected. After too much time, the product came out awful.

When making our frustrations known, you would think any business that has any kind of merit or professionalism would be eager to fix any issues or concerns and prioritize a respectable reputation of taking accountability and handling situations properly, opposed to making excuses.

Excuses is all we received in return.

98% of these five-star reviews are fake and written by affiliates and literal employees of the company! Lol. Sad attempt at trying to compensate for poor business, but their work surely doesn’t speak for them. I’ve never felt more disrespect and disappointment towards a company.

Don’t waste your time or money.

The owner, Phil Shenk, told me it was my fault I didn’t know more about the products lol. After boasting about being in the business for 25 years, you would think someone would have the class to own up to a wrongdoing instead of making an attempt to excuse a sub-par product on the table in front of your face 😂

Both sales reps AGREED the product looked bad and they had no knowledge it would turn out as such. One of which stated that if there were any issues we were highly dissatisfied with, they can cut the invoice at $0 and we can part ways.

We were offered NOTHING and were blamed for the entire process. The rep said and I quote “Even if I said that, that doesn’t hold up.” Along with “Promises aren’t promises in today’s day in age.”

Truly pathetic.

Sad beyond belief of the way the owner conducts business.

If you know the product so well after 25 years, why don’t your employees know it?

Take responsibility instead of being a pompous, condescending, elitist.

I’d be embarrassed if I...

The Shenk company is a family owned and operated business that always leaves the customer with great satisfaction. Owen Shenk is a consummate professional and always delivers us exactly what we ask for. Their Project Manager (Jake Thumma) does an excellent job with all the different products we have, keeping the quality control top notch . If you’re looking to have something done personally or for your business look no further and give Shenks a call . I promise you won’t be disappointed with their customer service their prices as well as...

Awesome company with a great selection of products! Have been using Shenk Co for the past couple of years to help make products for a charity golf outing I help organize. One of the best items we got was a customized golf towel! It received awesome praise from participants. Plus, this year they even decided to sponsor a hole, resulting in more donations to help families in need. Great company with an awesome sales team (shoutout my guys Brooks and Owen!). Definitely recommend Shenk Co. for all of your printing and...