HYPERNOVA SMOKE& vape — Local services in Hampton

Terrible. I went not to long ago, my total came to 3.15 I gave them 5.15. I received 1.50 back. I explained to him why I should receive 2$ back. He then gives me 1.75. I continued to patiently wait in the driveway after explaining to him AGAIN that he owes me $1, just to receive 1$ back in all quarters. I then asked him for a $1 as a bill and give him the 4 quarters back. The head guy comes in I explain to him what happened, that I simply just was waiting on the $1 as a BILL, he asked for my purchase and change back so that he can “re do” it. And then gives me $2 with $1 STILL as 4 quarters. I explained to him I wanted a dollar as a bill AGAIN, he tells me I would have to wait because the guy who served me was about to get off which is why he gave me 1.75$ , that if I didn’t have the money I could take my business to another smoke shop. Idc if it’s $2, pay me money! Then stated it would take a minute for him to get back in the register. Your worker should have explained all of that himself instead he was on mute. I had every right atp to be annoyed! I never have this issue with the young lady who works in there. Also while I was on the phone the head guy came to the window saying “What we robbers!?”. When I never said that and was on the phone in my own personal call he butted into, LOUD & WRONG....

I came into the store last week, the attendee was on the phone all of my visit. It was in the morning. I had a few questions, but you can tell he was definitely preoccupied. I purchased two Shisha‘s for my hookah, the watermelon mint and the two apples and mint. I’m not quite sure if the two apples and mint was old but it taste like black licorice. When I called to see if they would exchange the product because something was wrong with it I was told that they don’t do returns or exchanges because they would lose money! But I am losing money because I can’t use this product purchase from the store because it’s not the flavor that I purchased. When I asked to speak to a manager they told me that one wasn’t available to talk to me. Overall the customer service was horrible but they do have a large variety of products to...

I had driven past this place many times and today decided to stop in and compare prices on nicotine vapes and other items. Let me tell you I was NOT disappointed in anyway. Not only are they fairly priced they are the cheapest prices I've come across in a long time. I've found my new vape store! Stop and check it out they have so much stuff in there and so many options. Now let's mention the staff. I was kinda in my own mind and down and the sales guy was friendly and answered every question I asked about different items he sold. And I asked a lot of questions lol. We chatted for a few minutes after I made my purchase. He genuinely was friendly and made me laugh. Definitely going back to this Vape shop! All...