Kids Spot, Inc. — Local services in Harlem Township

Very disappointed with our experience with KidsSpot Roscoe. I enrolled my 18 month old son for a 9:30 class on Saturdays so that he could come play once a week. We live in town and would have loved to have a long term relationship with Kidspot, but that will no longer be the case. Our instructor arrived late at the end of our first class and said we could stay later and that we would also be receiving a makeup token (we didn’t I had to call to get it). Then the week before our next class, the next two classes I just enrolled for on the Saturdays over holiday break were cancelled. Because of this last minute cancellation, we were given two more makeup tokens. If they would have had those dates marked off in the first place, I wouldn’t have paid for them to begin with. I felt deceived. Then we were immediately charged $50 for January. I was going to go ahead and apply my now three makeup tokens, but to my surprise it doesn’t work that way. You can only use them on a different date/time for another class. Well, we can only do the Saturday 9:30 class that we enrolled and paid for. They were incredibly inflexible, and would not work with us to give us a refund or a credit towards our current 9:30 class. They basically told me it was my fault I couldn’t come to another class (that I didn’t even sign up for). I said I would just unenroll then so that I could use my tokens for the classes the following month and then reenroll, and they told me once I unenrolled my tokens were no longer valid. They told me I could attend the class before our current class and have two in the same morning, which I told them is probably too much for an 18 month old. We just wanted our one class a week and to get what we paid for. They clearly do not care about putting their customers first. I’m not going to continue doing this or losing money every time they cancel the class I paid for, so now we’ve unenrolled already. Major ripoff. Would not recommend working with them.

Additionally, my husband and I both talked about how it was odd they did not clean up anything between the two toddler classes. The gym was pretty dirty. We thought it would be...

Recently went here for their open gym. There was a child there that was very, very sick, not just the sniffles, so much so that other attendees were noticing and the two staff members attending that session also noticed. Instead of the staff politely asking the mom to come back another time when the child was feeling better, they said nothing, and no sooner did she begin projectile vomiting several times in the gym. Mind you, there were kids running around all over and around this, instead of immediately clearing the gym for proper cleanup and sanitation, they continued to let kids play while vomit, a biohazard, was on the floor in multiple areas. I immediately left at this point. Later in the day I contacted them to share my concerns and request a refund. I didn't hear back after a few days, so I sent a follow up email and more than a week later, still haven't heard back. We will definitely not be returning to this gym and will...

Horrible place. I was a a recent student there and quit bc of horrible service. I think it was a teacher named Emma. Emma and another girl were spotting me on a round off handspring so you would Think they would catch me right no you’re wrong. They dropped me and I bent my wrist and almost the wrong way and my foot hurt right after after I left it hurts so badly we called after and they said Emma never left to report. It’s not too much to ask for you to spot me when you know if you don’t spot me I’m I’m just gonna fall. I hate this place I had a concussion after this sucks. They never checked on me they told me are you ok then moved on didn’t look at it or nothing super useless. If you see this have friends and family read this. Gar north academy is way better witch is where I now go. My cousin even went there and said gar was better worst place ever...