Stonewood Products — Local services in Harwich

If you purchase from this company, do not get it delivered, as they take NO care in protecting the product. Bought a live edge slab. It was beautiful - emphasis on WAS. Their crack delivery team wrapped it in “Saran wrap” - that’s it. No edge protection no cardboard. Just wrap and plastic straps. So, of course the straps rubbed into the wood on the truck ride and scarred the piece.

After numerous sanding efforts the marks remain. Their offer was for a 10% refund. Had to go back at them to take off the shipping charge. They were still going to charge us the $100 shipping charge for the privilege of them damaging the slab. They did agree to remove that. Given the amount of time we had to put into trying to sand the piece down, I thought a 20% refund was more realistic. Didn’t even respond to me, just processed the 10% and shipping charge refund.

Also purchased ship lap flooring from them in the past and 4 of the 14 boards had to be returned because they were unusable. They have nice stuff, but if you have to rely on them picking, packing and delivery it, good luck. Go there, pick it out and pick it yourself ASAP, or there is a good chance it will be crap when it arrives...

I purchased a granite slab on a Saturday & paid for delivery. Told them I could receive any day but the following Thursday. They told me it should be Monday or Tuesday. Called Tuesday afternoon to be told it was scheduled for Thursday. Rescheduled to the following Monday. Called Monday afternoon, and told first order on truck for Tuesday. End of day Tuesday I called to be told it was scheduled for Thursday. Had a trip scheduled with flight on Wednesday afternoon. Called to cancel, they told me there was a restocking fee for something I did not receive. They took my CC info to refund only they did not refund and delivered a couple hundred pound slab in my driveway for me to deal with when I returned from my trip. It was not even the step I purchased. AVOID THIS AWEFUL COMPANY. Not sure what happened as they use to be great. I will never purchase anything from them again. Scams and lies are how they...

The worst experience in my home building. I was promised a 4-6 week delivery window, as the project is time sensitive and I know there are supply chain issues. I followed up in week 3 and was told we were on track. Wrote for updates through week 6 and week 7 and they couldn't even give me ballpark timing. Then they told me I was "third in line" and they didn't know when they'd get the product to ship my order. In week 7 they finally told me three more weeks to ship. I had to send many emails which were not responded to and call to talk with over four 'managers'. I get it if your manufacturer drops the ball, but then COMMUNICATE with your client. Now they are unresponsive as I try to get my 7K deposit back and scramble to get another floor. A lot of headache and expense on my end that could have been avoided with basic...