Johnson Computer, Inc. — Local services in Hayward

My 3-year-old Dell laptop suddenly stopped turning on on October 5th. I tried unplugging it several times but still no response. I googled computer repair shops near my area and "Johnson Computer" popped up, I read and compared reviews and finally I chose them and gave them a try. The next morning October 6th I called them as soon as they opened the store because I was desperate to have my laptop repaired. At first, I thought it was a power or battery problem, and I mentioned it to Jane, but she patiently told me that it was not necessarily the case, but they would help me check out the real problem as soon as possible and let me know. Jane was nice and understood my urgency and promised to check the laptop and get back to me within a day. I got a call from Jane late at night on October 6th and she told me that they had discovered a damaged motherboard. Before she called me I even thought it was past their business hours and she might not call me until tomorrow, but she did give me the answers she promised. I was happy and thought the laptop could be repaired and I could get it back the next day. Unfortunately, on October 7th, Jane called me again to say that they had discovered a black flash on the screen that caused me to not be able to see the screen even when the laptop was on. They connected the laptop through the monitor and confirmed that the screen was indeed experiencing the black flash issue. Jane suggested I replace the screen and gave me a quote before placing my order. I agreed and waited for the day the laptop would be repaired. Throughout the week Jane called me and gave me status updates and I knew they were taking care of me. As Jane told me, the screens will arrive on October 17th, so I figured I'd hear her good news around that time. On October 18th Jane called me and I expected her to say "Your laptop is done". But the bad news is that when they repaired the screen for me, they found that the back cover was cracked. The good news is that they were really careful and found the problem step by step. I took Jane's advice purchased a new back cover and replaced it. The day finally came and my laptop was repaired due to a damaged motherboard, black screen, and cracked back cover. They also helped with running a tune-up on my laptop. Although it took me two weeks and a quite lot of money to repair my laptop this time, I think their service is really good and I am very...

Highly recommended: Fast, honest and friendly service at reasonable price!

I brought my Dell Inspiron desktop computer tower last Tuesday early afternoon due to having no sound. Jane, the owner/technician, correctly diagnosed it as a software problem and not a hardware problem. She recommended reloading the Windows 10 operating system at a reasonable price. She even went the extra mile by volunteering a step that would save me some money.

Jane completed the work yesterday, Wednesday, before noon as I had to wait for a new portable hard drive to arrive (in the early morning) by mail in order to save my files. She also cleaned the insides of my computer.

All for a reasonable price.

In short, Johnson Computer provided me with fast, honest and friendly service at a reasonable price c/o Jane. They're trustworthy and never pulled a "bait-and-switch" tactic on me, unlike another big Tri-City computer repair company and not to mention the other company trying to charge significantly higher.

Oh and by the way, I noticed that Johnson Computer runs and maintains a clean and organized shop. As a former business owner and manager myself (now retired), these are little touches but shout positive volume to me regarding the quality of work they do. Also, they've been in business since the late 90s, another plus for them as far as I'm concerned.

I've found my and my family's new regular computer repair company and I won't hesitate to recommend it to others, especially other relatives and friends for their desktop and laptop computer repair needs.

Thank you,...

Fair warning: PLEASE DONT GO HERE! The laptop I left with them never had cracks nor have had screws touched and this is what I got today after refusing to get it fixed for $360. Also something to be suspicious about:

1. After she told me the total cost, I told her that the other store only charged me $230 for everything to get fixed which I consulted with two days prior dropping my laptop off to Johnsons Computers. I told Jane that $230 was my budget and after concluding to refuse the fix, she wanted to renegotiate. WAIT SO I HAVE AN OPTION TO PAY CHEAPER? IF I ONLY HAD $30 BUCKS, WOULD SHE STILL WORK WITH MY LAPTOP?

2. Even the initial check up is negotiable. She charges $35 - $55. Could've asked for the $35. Fishy.

In a smattering span of 2 days, the $2500 gaming laptop that I bought 2 years ago now has had its back cover in need of replacement. This is a reminder to NOT GET SERVICE WITH GHETTO SHOPS! Take pictures before you drop them, because you can always sue them for property damages.

09-20-22

The audacity to call me a liar. You asked me questions regarding incidents that could have cause the laptop to break. I responded, " I didn't drop it, pour water on it, or anything. I bought it exactly two years ago and it just so happens that the warranty expired". The only regretful thing I did not do was take pictures before I handed it to you. Hopefully, people can realize how you run your business - suck people's money with a sad facade of being an accomodating and empathetic owner that will work for those who are financially struggling....