Tom Thumb Pharmacy — Local services in Heath

I’ve been a loyal Thumb Thumb customer for years—coming in three times a week, living just five minutes away, and consistently choosing your store over Kroger or Walmart. I’ve always preferred Thumb Thumb because of the customer service, but after today, that’s no longer the case.

I went to the meat section this morning and there was a young lady standing far away, not even acknowledging me. At first, I thought nothing of it, but when I clearly needed assistance, I heard a distant “Do you need anything?” No greeting, no “Good morning,” no “How may I help you?” Just a cold, distant question. To make matters worse, she didn’t even have the decency to come closer.

When I asked for chipotle or buffalo chicken, she rolled her eyes and told me they didn’t have it. I was literally staring at both options in the case! Then she just turned and walked away without offering any further assistance. I had to go ask someone else from the produce section to help me out, which was incredibly unprofessional.

Finally, an older woman came over and gave me the buffalo chicken I asked for, but she had a complete attitude while doing it, making me feel like I shouldn’t even have bothered coming to your store today.

It was 9:56 AM—way too early in the day to be receiving such poor service. If they were tired later in the day, I might understand, but this was ridiculous. It just makes me realize how people don’t seem to care anymore. I used to work in retail when I was 16, and I always overperformed because I cared about my job—knowing how many people would love to have it, especially in today’s economy.

When I checked out, the cashier was extremely friendly and polite, and I’d give her a raise if I could. Based on her service, I’d even consider hiring her over the young woman in the meat section. She even suggested I speak to the store director, as I wasn’t the only one who’d had complaints about this employee, but I chose not to make a scene first thing in the morning.

This experience has completely changed my view of Thumb Thumb. At this point, I won’t be returning, and neither will my family, friends, or neighbors. I’ll be sure to spread the word on Nextdoor and beyond—it's just not worth paying more for such poor customer service in a department where assistance is crucial. We...

I’ve been coming to this pharmacy since this Tom Thumb opened and it’s my preferred pharmacy. Mina is a wonderful pharmacist and Christian, Michelle, and the rest of the staff are very helpful and kind. My dog is usually with me when I pick up prescriptions at the drive through and the staff is always so sweet to her and they give her treats which means a lot to me. I wish I could complement each of the staff by name but I know them more by their faces than their names. They are a wonderful group of people and I’m so glad they are my...

Absolutely LOVE this store & pharmacy! Chan (the pharmacist) is amazing! I was running late (pharmacy closes at 8pm) to pick up my blood pressure and thyroid medicine and she went out of her way to take care of me by waiting past 8pm until i arrived to ensure i got my medicine and was taken cared of! Always a great experience! Wonderful addition to our area!! I recommend this Tom Thumb Pharmacy to all my family, friends, and neighbors!! Thank you so much Chan for having such a sweet spirit and kind heart!! #TomThumb #Highlyrecommended...