TA Targets — Local services in Heidelberg Township

I purchased several items deluxe gong stand, extra gong hooks, and 2x4 target posts w/$50 fedex shipping on July 31st. It is now August 3rd and it show processing on the website. Reached out on Facebook and they told me to contact the customer service number. It forwards me to extension “0” where it says the person with this extension has not set up their voicemail, Goodbye. I have called several times and sent an email for an update. I haven’t received anything yet. Just for an example I bought the same items from a competitor or the same day and already received an email to let me know my items will arrive today. I was very excited about TA targets and their commitment to their customers on their website. I will continue to wait and provide additional feedback when I receive confirmation on my order. Again, I don’t think I am being over critical. I just expect more from a company that says, “You’ve trusted us to take your money in exchange for a tool.” I just wanted to provide tangible feedback on their customer service experience. Thank you for allowing this review. *I spoke with customer service and they explained that it takes 5-10 business days for the items to ship. I expressed my concerns and they were very helpful and explained the process. Once I receive the products and everything is great I will edit the...

The time it took them to ship my order was the longest amount of time from any store I’ve ever ordered from. I placed an order on November 30th, they didn’t ship it until December 13th. The site said that I should get an email with tracking information within 2 days. To have almost two weeks after ordering it without it shipping with no explanation, and no notification even, is honestly unprofessional. Customer service is friendly and helpful, but getting ahold of them is very hard.

I was planning on going to an outdoor range with my friends on the 17th, and ordered it more than two weeks in advance. Expecting it to arrive within those two weeks is perfectly reasonable in my opinion. It didn’t arrive until the 18th, and now we have to cancel since one of my friends is flying out of state for winter break vacation, and we don’t know when we’ll get another chance once winter break ends.

It seems like a good product but what good is it if you...

Our club purchased a Phoenix plate system, 2 Dueling trees, and a C-zone A-DAP. They get a high volume of usage, and we had some initial issues with the Phoenix Plate system with bolts breaking, coming loose and the height of the rear rack. TA targets provided excellent customer service and redesigned the plate system to address the issues and replaced the rack and added some extras at no cost. The new Phoenix rack has been in use since May 2024, and works great! I highly recommend TA Targets and these units. One thing we added to the dueling trees is hand made 4 - 2 foot rebar stakes that reduced the movement of the dueling...