Regency Hermiston — Local services in Hermiston

I have been at Regency since September 2020. This is my first experience in a facility like this. I am here because of what MS has done to my body. (The following is based on my personal experience from being here 9mos so far)(Heat & MS multiple sclerosis do not mix. It makes our body like Jello. I am not the only person it affects like this. I am speaking out for everyone, everyone who is scared of loosing something because they spoke up and any possible repercussion)

I have stayed in a couple different rooms and have had most if not all CNA's, Nurses & Therapists assist me in my care. 🥴😷🤢😲

I have been treated with the utmost respect by most everyone here. 😃

The facility is as clean as it gets with an amazing team to take care of any cleaning needs. 🧹 The team is quick yet thorough in their jobs.

The🌭🍝 Kitchens🍜🥗 food🍽️ is seasoned 🧂 well and have decent portion sizes with a variety of meals every day of every week. Even providing snack 🥪 in between meals if needed! They are on top of everyone's dietary needs and provide the best quality meals at their disposal. Melissa 👩‍🎨 is incredible. She manages & handles such an enormous and detailed job that she has been entrusted with and does so with a smile for everyone... and without Air Conditioning

Maintenance Staff 👩‍🔧are quick to respond when repairs are needed and keep the facility looking and running smoothly inside & outside with what they have been given to work with. Thanks guys! Jason & Roman rock 🤟🛠️🔩 They would fix the AC if they were given the funds to do so. The AC issue is not their fault.

The Activities Department 👭 has lots for us residents to do every day even with Covid restrictions which are strictly adhered to. Thank you Allison & Raynie for everything you do for us. You are truly amazing! 💅🙏🎉🎂☕🧩🎲🎨🖍️🎶🛍️☎️🧾🧮

The Therapy Department and Therapists 👭👦display a professional hand when dealing with multitudes of patient needs, limitations & requirements. Thank you Heather for hiring such a great group of people to help us heal.

The Nurses are friendly and professional. They are quick to attend to our needs as they arise, even the emotional needs.

The CNA's are INCREDIBLE! All they do (from getting ice water to adjusting a residents body to wiping booties and so much more... Even putting up with verbal and suggestive abuse) in this hothouse of a building with a smile on their faces. It's amazing they still work here.

The air conditioning has got to be fixed. The 200 hall, nurses station, dining room nearest nurses station, Physical therapy room and other areas are sweltering 🥵🥵 Put your hand close to the vent... NOTHING comes out in room 208. It is 8:10pm and 102°. (My M&Ms are melted!) This is highly unacceptable. Please fix immediately!!!

Old folks cannot sweat to cool down as well as younger people can. It is unkind to keep everyone in these heat conditions.

Please fix the Air Conditioner... Please. I have been told this has been like this for a few years and still is hot NOT NOT NOT ACCEPTABLE!! Not for work or living conditions.

Someone on the phone asked me to hold off on posting this review because it was going to be looked at and fixed today. STILL HOT. Not biting my tongue any longer.

(This & Stars on the internet will be edited to show the AC was indeed fixed when it happens. I will not delete or edit until it is fixed and it cools off in here by means of a new AC unit. Get grants, revamp the budget or whatever but get it done please! For the sake of all these older folks and Disabled folks who have no voice to speak up)

UPDATE: The AC was fixed while I was there.

#regency #rehab #regencyrehab #rehabcare #longtermcare #LTC #nursinghome #notcool #airconditioner #hotashell #noAC #livingconditions #workingconditions...

My mother was rushed to the ER for congestive heart failure, they sent her here for "respiratory and occupational rehabilitation"...

They lost her biPap machine that the doctors "setup" for her in the facility, for some reason she wasn't placed in that room or whatever. 3 days without her bipap and 2 days of me talking to multiple nurses and staff regarding my mom's well being. (I watched her cognitive functions disappear over those days) before one nurse FINALLY realized we need to rush her to the ER again... This time, her sodium and potassium levels had plummeted horrifically as if she had a STROKE. Kinda like her difficulty speaking I told everyone about.

Nursing homes should have staff that can understand basic signs of a stroke and know when to call 911... After talking to 3 nurses, a care coordinator and his boss (2 days of this). AND EXPLAINING IN DETAIL MY MOMS SYMPTOMS, nothing was done. I was told, we can get a referral from our inhouse doctor on Tuesday for a UA for a UTI (possible cause for her diminishing cognitive functions). (That day was Tuesday) oh but unfortunately the inhouse doc wasn't coming in that week... 1 doctor for how many patients, all in one day? That week he wasn't even coming in...What about that week? SAYS ALOT.

My mom almost died from this. She was supposed to be given Potassium supplements, be on a monitored fluid restriction, and her biPap machine EVERY NIGHT. None of that happened, meanwhile we watch all this unfold as the place is being audited by state workers. The same state workers that pushed the staff to find my mom's biPap machine... Which was still never setup and she wasn't placed on it before she had to be rushed to the ER.

After the ER, I spoke with their head peeps, WE were to blame as WE should know our mother more than they do... YEAH, BUT AM I A MEDICAL PROFESSIONAL??? I wasn't even in the ER, all I know is my mom was kinda rushed from ICU into a shared room at this facility.

Shared room because it's an "overflow" room as the staff said... after taking a good look around, almost all of them seem to be "overflow" with 2 residents sharing a very limited space.

I spoke with a home nurse today we were interviewing, she told us she watched them put a sober man in their for "assisted living" where he was placed into a drug rehab program and drugged until he went crazy and died. (I don't know the legitimacy of this...) We were warned to take anyone AWAY from the med system out here in Hermiston... I can see why.

However I have visited this location various times, one time I heard a man screaming "GET ME OUT OF HERE" and when me and my son went to recover my mother's medications, there was a lady yelling "kill me", I do understand they do have a "rehab" wing for this, but definitely not enough staffing. They seem to put all the people in wheelchairs in one spot at night and watch them as a herd... might be the residents doing... idk but it definitely isn't a place I will ever recommend to anyone, ever.

Personally I think GSH and Regency are working together, but my claim has no validity to it and should be viewed as a personal opinion.

All in all, my mother has suffered slight PTSD from this and has been suffering from delerium and panic/ anxiety...

This is a pitiful place to put any human being. I'm not even sure it is fit for an animal. The rooms are antiquated, at best. They are dismal. The RN nurses are, I suppose adequate, and apparently very overworked, and very shorthanded. The CNA's, don't seem to know what they are supposed to be doing, and some appear as disheveled and shuffled. Although friendly, not very helpful. Dispersing any pain medications, on time, is absolutely impossible, with a multitude of lame excuses. Usually figure on at least two hours behind, on a good day, and that is if you walk down to the RN 's station, and stand there waiting after asking. (This makes no difference even if your doctor requests an exact disbursement schedule.) The food looks deplorable. It is no wonder patients aren't eating. There are no adequate snacks, so be prepared to bring whatever food, drinks, or snacks in. Their ice water supply looks like it could never pass a health inspection, dipping into an large picnic cooler for ice behind the nurses station. I do think the physical therapists are fairly good, and try to be helpful. If you have ANY compassion for your loved one, do not put them at this facility. If you must, plan on staying with your loved one 24/7. Don't leave them alone. I could go on and and on. If you think this a bad review, I urge you to read more reviews on their site. Don't expect improvement with your loved one, in fact expect the complete opposite. If there were negative stars, this place would have a negative five...