Direct Appliances — Local services in Hialeah

Outstanding Service by Jose Rodriguez at Direct Appliance, Hialeah, FL. I recently purchased a new refrigerator from Lowe’s in Hialeah, FL, for a rental apartment scheduled to welcome new tenants in just seven days. Unfortunately, immediately after installation, the refrigerator wasn’t cooling or making ice. Despite Lowe’s initial promise of replacing the defective unit within five days, they later informed me it would take two to three weeks and far beyond my urgent timeline. Faced with this stressful situation, I promptly contacted Direct Appliance in Hialeah and had the exceptional pleasure of working with Jose Rodriguez. From the moment I explained my urgent predicament and disappointment with Lowe’s, Jose demonstrated incredible empathy and responsiveness. Remarkably, Jose was able to sell me a new refrigerator for $400 less than the price offered by Lowe’s. Even more impressively, the refrigerator was delivered and professionally installed within just three days, comfortably ahead of my tenants’ move-in date. Jose’s professionalism, proactive approach, and genuine dedication to customer satisfaction transformed what could have been an extremely stressful situation into a seamless and reassuring experience. In an era where exceptional customer service can be rare, Jose truly exceeded all my expectations. I highly recommend contacting Jose Rodriguez at Direct Appliance in Hialeah, FL, to anyone in search of quality appliances at competitive prices coupled with genuinely reliable customer service. Among all appliance stores that I have purchased from over the years, my experience with Jose stands out as unmatched in efficiency, integrity, and customer care. Thank you, Jose, you’re...

I saw an advertisement of a refrigerator. The offer looked like too good to be true but I decided to go to the store. The salesman, Jose Alberto Rodríguez, gave us AN EXCELLENT AND PROFESSIONAL ATTENTION. The finale result was that I bought the refrigerator. Good price, excellent quality of the item and I felt very pleased with the experience at this place and service received at Direct Appliance, Hialeah branch. DEFINITELY I HGHLY RECOMMEND THIS PLACE and salesman Jose Alberto. Thanks, Jose Alberto for being the...

I had such a great experience buying a brand new refrigerator from Jose. The fridge is in perfect condition, exactly as promised, and he even delivered it which made the whole process so convenient. He went out of his way to order me extra shelves for it since I have a dessert business and need the extra space. Communication was clear, he was professional and reliable throughout, and overall it couldn’t have gone smoother. Thank you so much Jose!...