Hidalgo City Hall — Local services in Hidalgo

Worst service ever, they did a bad reading in my water meter and it's been more than 7 days since I reported. Today I went early in the morning (around 8:15AM) They made me wait for customer service because there was nobody in the office.I guess they start the day later. Lupita Saldaña hasn't been able to fix the problem and I even had problems at the bank since I have autodraft for my payments. This is the first time this happens, never before with other...

Connected service for water/trash 4/1/22 still today 4/13/22 no trash can. Was told order was placed and sent out. Then given a number to call. Both parties pointing fingers on who didn’t do their job right. I don’t care who’s fault it is just need a trash can so my trash can be picked up. The city wants their payments on time but fail to provide all services, fail to return calls/voicemails, and when in person they give out numbers to call and that dept says they...

Terrible customer service! I was placed on a hold for over 10 mins. They want to take my water bill payment but won’t reconnect it until the owner of account calls them! What kind of incompetence is that?! The ladies that answer are very rude and clearly not in a good mood which I don’t know why - I’m not calling you to ask for a favor, I’m calling you to receive a PAID service. Shame on City of Hidalgo for having incapable...