Mutual Ace Hardware — Local services in Highland Park

Don't buy trees from this store, they won't deliver them for you and so you have to find your own delivery service to pick them up for you. When I did, Ace gave them the wrong trees to deliver. When I called to tell them, they blamed my wife for "choosing the wrong tree"! Would NOT help me get the right tree delivered even though I HAVE A RECEIPT with the correct tree species on it, how could we have chosen incorrectly when its on the receipt and we pointed to the precise trees we wanted?? The most unprofessional customer experience I've ever had, they couldn't just say, 'oops, our bad', instead I've spent $550 on trees from them, they then called us liars and gave us NO options on how to rectify/resolve situation. I understand we're in challenging times and they are understaffed, but its no excuse for mean and unprofessional behavior that is NOT customer oriented at all. Now I need to go figure out what to do with 400lbs of incorrect trees on my lawn that ace refuses to pickup/replace even though the trees species are NOT what is on my receipt. Insane!! I've spent 1000s at this location over the last 5 years as I live very close in HP, never has the experience been remotely this bad but they are really struggling right now. Tried being empathetic (I purchased on the 31st and waited until 8th to get the wrong trees delivered). So, next time and all the time from now on, Pasquesi 100% over these people who obviously could care less about me. Worth the increase in price to not be...

The two girls that work up at the cashier area are awesome I think the one girl's name is Brenda and the other one is Shantae. Every time I come in there they are so friendly so nice and so helpful. John is another big help. Whenever you walk in he always ask you if you need help and he's always willing to walk you to every aisle until you get exactly what you need. The reason I only gave it three out of five stars is because despite all this nice help the manager of the store didn't make me feel so warm and fuzzy. There were items that were listed at a certain price 1999. Although the sign said in small print sale ends the 18th which was yesterday they were not willing to honor the price even though it's their responsibility to take the sale price tags down. Had I come in the store at 9 or 10 in the morning and they hadn't gotten a chance to take the signs down I would have understood but considering it's almost 2 in the afternoon the store had ample time to take down any old and expired sale tags. I would have thought that to make the customer happy you would have just sold the garage remotes at the price that it was listed instead of saying I'm sorry that adds expired yesterday there's nothing I can do. Not good customer service because had I gone to Home Depot or Menards in the same thing would have happened I would have got it for whatever the price that was...

Our daughter kindly ordered us some grab bars through Ace Hardware online. When they arrived at our house one worked, but the others were not the finish we wanted. The product description of the finish provided by the manufacturer was difficult to figure out....not Ace's fault. They were delivered as ordered and on time. I took the whole bulky lot of grab bars to the Highland Park store to return and start again. I thought it would be a mess.....not at all. The service person at the desk helped immediately. Between her work and that of Leslie the Manager, we immediately received a complete refund, including delivery fee. Then Leslie introduced me to Martha who is in charge of their new handiman services (to put up the grab bars). Martha did an excellent job of explaining the service and cost and the detail that their team will also provide handimen trained on how to place and secure grab bars and that they will work with the products you provide. They provide a variety of sesrvices, including painting! Check them out. Oh, then I needed an extra long nut/bolt for a stool. I'd tried other stores without success. I actually brought the stool to Ace. Leslie and a salesman in that department found the solution...88 cents and no frustration. Try Highland Park Ace Hardware on 41. Follow the big American flag. I walked away feeling I'd won...