At Home — Local services in Highland Springs

I recently had the pleasure of visiting the Sandston At Home store, and I must say, it is hands-down one of the most organized retail stores I have ever seen. The attention to detail, particularly in color coordination, was absolutely flawless. As a designer, I truly appreciate a well-organized space, and this store exceeded my expectations.

A huge shoutout to Cindy, the store manager, and the two other ladies who assisted me during my visit. Their customer service was top-notch—friendly, helpful, and professional. From the moment I walked in, I felt welcomed, and it made my shopping experience even more enjoyable. I was so impressed that I took several pictures to capture how well-maintained the store was.

Given my great experience at Sandston, I decided to give the Chesterfield At Home store a try, expecting a similar level of service and organization. Unfortunately, my experience there was incredibly disappointing. Despite seeing at least six employees walking around, not once was I greeted. The aisles were a complete mess—I actually had to step over items just to navigate the store. I couldn’t even find what I needed, so I ended up leaving.

What frustrated me most was that the employees seemed disengaged. Instead of tidying up the store or assisting customers, they appeared to be just walking around. When I finally asked a question, it felt like I was bothering them rather than receiving the help I expected.

The contrast between the two stores was night and day. Sandston At Home welcomed me the moment I walked in, and their customer service was exceptional. Chesterfield At Home, on the other hand, lacked organization, attentiveness, and basic customer service skills.

If you’re looking for a great shopping experience, I highly recommend the Sandston At Home store. Their team truly understands the importance of customer service and maintaining a well-organized store. Chesterfield, on the other hand, has a lot of room for improvement. Thank you to the three young ladies that help me. You guys are truly an asset to that store. I had to take photos of the store. Everything...

It's an interesting store to go to. They have a few designer lines of outdoor merchandise and a lot of decorative items for the home, some bedding and domestics. I was looking for stackable patio furniture and cushions. Compared to many other stores their patio furniture is more reasonable but I still felt that $89 was too much to pay for a folding metal chaise lounge. Their outdoor umbrellas are reasonably priced and they have pretty colors. The 1 in thick patio cushions were a bit pricey but they had some pretty colors. They ran out of the design I chose and I have not seen them back in stock yet. That was disappointing. I thought that the base for the family room umbrella was too expensive but bought it anyway and then discovered it would be difficult to fill with sand because of a narrow opening in the side. I'll have to buy a funnel to get the sand inside there. It was fun to visit but I noticed there were few employees and it took me a while to find someone so I could ask some questions. The store was clean and bright with...

What can I say but anything wonderful about At Home. I can see this store clearly becoming an addiction for me. If you want to decorate your home and get everything you need from one store this is definitely the spot. If you want to decorate your home and get everything you need or most from clearance this is the spot. I'm talking everything you need for your living room, bedroom, kitchen, bathroom, etc. I bought two beautiful floor vase that was originally $79.99 and I got them each 50% off. I've gotten so many compliments on them. Even the maintenance man that came to fix my oven asked me where I got them from. I bought beautiful pillows all on clearance to decorate my couch. I just couldn't resist rows and rows of different size's, shape's and color's of beautiful pillows. They even sell really nice accent furniture. If you are looking to decorate your home check out At Home. I promise, you absolutely will not be...