Cabins in Broken Bow — Local services in Hochatown

Let me begin this review with a little back story. My friends have been coming to this location and staying at these cabins for the last several years for Labor Day. Usually they would spend 3 days, including fun at the cabin, floating the river, and simply enjoying the time with family and friends as the summer is coming to an end. I have heard good things about these cabins in the past but due to my work schedule, I have never been able to attend.

Now to 2018, I worked out a plan to ensure I was able to attend this year's festivities. I requested comp time several months ago and was super excited to get to participate this year. My wife, two kids, and myself were set to go. We were planning on staying at two separate cabins with almost 20 other individuals. The cabins were booked in the spring of this year, which was early enough to ensure we got the cabins we needed. We were all set with kayak rentals and were planning on spending over $800 for the entire trip. This was not a cheap trip for a three day weekend, but it was worth it to spend time with my friends and family. Let me also throw this out there, that most of my "friends" are individuals that served this great country in their respective military branches, including myself. This will make a little more sense on why I say this in a minute. I now work in law enforcement, and again this will make more sense in a minute.

Now, to two weeks ago. Our trip coordinator made the final payment to the cabin company, several thousands of dollars mind you, and all was going as planned. So we thought...... Our coordinator was told either the same day or next day, not sure which, that our cabins, which were the best ones to accommodate our large party, were no longer available. Apparently the company told him that there were issues with one of the cabins. It was still a month out, which should have been enough time to fix any issues, and this information seemed odd to our coordinator. He continued to push the issue to find out what was going on. After pushing hard enough, he was finally told that the company representative had lied and that they double booked the cabin. After a lengthy discussion between our coordinator and the representative, he was told that he would not receive a refund but they would put us in two cabins that were left over, which by our count would not accommodate the size of our party. This discussion continued for several days with continued pressure from our coordinator. I was appalled by the lack of cooperation from the company when they told us that we would need to "just sleep on the floor" when they realized there was not enough room for everyone. Again after several discussions, a corporate meeting, and a continuous back and forth on their word, the company has finally agreed to refund our money. I believe they did this due to the issues I will bring up in the following paragraph.

Here are my thoughts. First of all, being a military veteran, I have been treated very well at places and not so well at others. But I have never been so disrespected and blatantly lied to and swindled like this company has. Secondly, being in law enforcement, I know this company did nothing short fraud. When you obtain money, as they did from our coordinator, with the sole intent of not providing the services they promised (knowing they double booked it and knew we would not get the cabins when the final payment was received, without saying a word), this is considered fraud. This is a crime, punishable as a misdemeanor , in the state of Oklahoma. But here is the funny thing, the value of this whole trip for the cabins was over $1000.00 dollars which would elevate this crime of fraud to a felony. Things get pretty serious when individuals realize they have committed a crime of that extent. Again, this review is not meant to complain, as much as it is to inform. I hope this becomes a learning experience for all parties involved and know that life will move on. Just would not recommend this company to my...

My family and I have visited Broken Bow at least 2-3 times a year over the past 12 years. Unfortunately, our stay a couple of weeks ago at one of the properties with Cabins in Broken Bow was the most unpleasant travel experience. The cabin was outstanding, but the property management company has some major issues.

To start, please be aware that you are being monitored and recorded by video and audio on (at least) the Ring Doorbell during your stay. I can understand the concern for security however we have never stayed at a place that did not, at least, notify you in advance that you were being monitored.

We've stayed at dozens of cabins in the area, not to mention numerous AirBnBs and other vacation rentals across the country. We have never felt such an uneasy invasion of our vacation privacy before.

The property management company began calling and texting upon our arrival, commenting on our dogs. Despite a pet deposit being paid and the rental agreement stating: "The maximum pet allowance is 4 per cabin", we were strong-armed into paying an additional fee for our dogs.

There was absolutely NO bathroom tissue in the ENTIRE CABIN. The rental agreement did state that each of the 3 bathrooms would have 3 rolls, yet there was not even a single scrap to be found. My husband had to drive to the convenience store to purchase some since our two kids really couldn't wait after a 3.5-hour drive. Someone did eventually bring some, but not before we were forced to buy some ourselves.

In addition, the cabin clearly had not been properly cleaned before our arrival. The floors were filthy, with leaves scattered, when we entered. We had to clean off the remnants of food from the stovetop. The hot tub was set at 88 degrees so we were unable to use it the first evening of our trip, as the January evening air was too cold to enjoy it.

The WiFi worked fine the first evening, but we were unable to connect at all the rest of the stay. The TV in the living area would never connect to DirectTV. The TV in the master bedroom asked for an Amazon Pin Code in order to attempt to switch to YouTube, Netflix, DirectTV, or anything at all. We had asked the woman who dropped off the toilet tissue about the hot tub heater and the living area TV issue and she said someone would be over to take a look the following day.

On the second day, we had started a small campfire in the sunken fire pit area that was surrounded by gravel. During this time, I had reached out to Cabins in Broken Bow, asking about the TV/WiFi issues and the propane heater that was by the hot tub. Eventually, the campfire had burned down to smoking embers, awaiting marshmallows later in the evening.

We went to get dinner down the road and soon the phone was blowing up with text messages and phone calls from them. The first thing: "Have you guys left a fire unattended with wood stacked all around?"

First, if there was any danger that a fire would have spread, we would have tried to put it out before leaving for a short time. Second, if they want guests to be able to put out a fire in the fire pit, they need to be sure that a hose is within reach, as there was none. Further, how did they know that all of us left and what was going on if they were not monitoring our actions?

This was our first time staying with Cabins at Broken Bow and we will never rent from them again. I should have taken the time to read other reviews and reviews on other sites, because this company has a lot of complaints against them. We've stayed at cabins with a couple of companies in the Broken Bow area 6-10 times and have never had any problems or complaints against us.

My family is planning on purchasing a cabin in Broken Bow and we care for the cabins that we stay at in the same way we would hope someone would care for our cabin, if they were a guest. Being constantly monitored and nit-picked is unnerving and very poor business practice.

Avoid Cabins in Broken Bow! There are many other companies in the area that are more hospitable and have much better...

I do not typically write reviews for places, but this place was the ABSOLUTE WORST vacation rental we have ever stayed and I felt the need to share our experience and warn others about staying here.

If you are looking for a place to stay in Broken Bow I would HIGHLY recommend you stay elsewhere. Unless, of course, you enjoy being locked out of your cabin, poor customer service, false advertising, and an extremely defensive company that will blame their sorry excuse for a cabin on the customers.

There were several issues that we found with the property that made our stay uncomfortable and the communication we received from the Cabins In Broken Bow team was unhelpful, completely rude, and their unresponsiveness was completely unacceptable.

After looking through many cabins for our stay in Broken Bow on VRBO we decided on this property based on the amenities it advertised and the location. One of the main amenities that was important to us was WiFi, which was listed as an available amenity, because there were several of us that needed to be able to work remotely in the event that our teams needed us. We also had very limited cell reception so we knew that the WiFi would allow us to stay in contact with several family members who are in poor health and needed to be checked on. In addition, I personally have a medical condition that might require us to reach out to emergency services or family that could come and help if it was needed.

Our problems with the team at Cabins in Broken Bow began immediately upon our arrival. We arrived at our allotted check in time and found that there was no information given about how to get into our cabin. We called more than 10 times from multiple phones and did not receive a response from anyone for 3 ½ hours. They called back and the call dropped, but we were finally able to get through to someone who was able to give us the code necessary to access the cabin.

We found out later in our stay that something was wrong with the system that caused the information to not go out regarding check in and entry information. We completely understand that there might be issues with the system that cannot be prevented, but the information given to us was a passing excuse and no apology for our great inconvenience was given.

Once we were finally able to gain access to the property we saw no information regarding the WiFi and immediately began to worry (see above reasoning regarding needing WiFi). When we called back and asked to confirm about the WiFi the woman explained that our cabin did not have it as it was “their most secluded cabin” – as if we didn’t have neighbors on all sides and not having WiFi was a privilege that they gave to us. She then explained that on the Cabins in Broken Bow website did not list it as an amenity and we explained that we booked through VRBO which she brushed off as not their responsibility to verify that their property listing was correct because it was a third party website. We went online and got screenshots of all the information from VRBO listing our cabin and the available amenities just in case they decided to take the listing down. We went back an hour or two later to look again at the information and the listing was taken completely off VRBO and could not even be found in our “current trips.”

After much deliberation, we decided as a group that it would be best to reach out and attempt to request a partial refund to better align with what we thought the value of the property was. After sending the request to all involved parties - VRBO, Red Awning (the umbrella company for Cabins In Broken Bow, and Cabins In Broken Bow – we were met with doubt and extremely defensive and inappropriate behavior. At this point, they have made it very clear that they will be providing us no compensation for the poor condition of the cabin, false advertising, or completely inappropriate...