Posh & Polished Nail Salon & Spa — Local services in Hockessin, Delaware

My mom, daughter and I went in for a pedicure and Manicure. They asked if we were here for “pedicure spa” and my mom said “yes” thinking, yea, we are here for a pedicure....well little did we know that “SPA” meant $55!!!! $70 with gel polish!!!!! And was it any better then a normal pedicure, which apparently costs $30? NOOO!! Absolutely NOT!! They started to get busy and I was rushed to finish. They both had manicures as well, which cost them $25 each, with no massage of the hands or anything! Again, because they started to get busy and rushed through.... In the end we walked out $255 for 3 people!??? Wow! They should have a menu to look at. And should TELL YOU “SPA” pedi means more money! They are friendly and nice, and the place is very clean....but should be up front about the price if they are going to do something different from what we asked for. That was a huge shock! I feel like I was taken advantage of, and I don’t like that feeling. Not to mention Rushing through us to get to the next after a pedi price like that was very upsetting. People can wait. We are all there for the same thing. The service should never...

I used to be a frequent customer, but will not be returning. Regardless of being a regular, they still were very unfriendly and would try to charge me extra for every little thing. Something that should have only been $15 would somehow wind up costing me another 5 or 10 dollars. They also rush through your nails when it starts to get busy or a preferred customer comes in. You can tell who they favor by the change in attitude and personality when addressing different customers. The last straw was when the owner of the salon (Trish) aggressively removed one of my acrylic nails without discussing why or informing me that she was going to do so. After pulling the nail off (which hurt a lot) she tried to charge me an additional $5 to put a new nail on because she claimed that the nail was lifting and loose. Clearly it was not, considering how hard she had to bend the nail to the side in order to yank it off. With a nail salon in basically every shopping center, I would suggest going someplace else and not wasting your time and money on a place who couldn't care less about...

The owner is skilled at manicures, tips, dips, etc. He performed an acrylic technique that I did not know of or understand, it was actually very painful when I was asked to put hands under the UV light... and I have a high tolerance for pain! I kept pulling away and asking questions about what was being done but the language barrier was too thick. I had a photo of what I wanted sitting on the station, I made sure the picture was in view the WHOLE time it was sitting. and still the final result was not what I asked for. I was told $60, during my visit the price went up to $75. He was unable to explain this discrepancy in english. I tip at least 20% anywhere a tip is expected and this was no different. So I walked into Posh & polish, my nails look pretty good but overall I spent $100 in an hour for nails I didn't ask for. Beware- every little request raises your price, even if you just want the length filed down... careful! it will cost you...