Black Diamond Equipment — Local services in Holladay

I called before I went there on a Friday letting them know that I had bindings that needed repair. I asked them what time they closed because it was a long way for me to drive and they said they would have someone to help with the rapair until 7 p.m. When I got there they said the repair shop was already closed but they would look at them at 8 in the morning when they opened. I called before I came again on Saturday to ask them if they had been repaired and they said they were so I spent another hour in the car. After I pick them up and they said it was repaired, I noticed that they had not been touched. They sent me out with bindings they said had been fixed that were not. Not only is this negligent on their part but also dangerous as I could have easily assumed that they were telling the truth and gotten on the mountain and possibly been injured with the broken bindings. They tried to pawn it off on me by saying there was a miscommunication but you cannot afford telling a customer their bindings have been repaired and they have not. On the bright side I've been shopping there for many years and they generally speaking have a good team and care about the environment. I'll cough it up to a...

I bought a mountaineering pick on Black Friday that I thought was a good deal. Little did I know it was on sale frequently. But here’s the rub: they sold me one that was much too long for my height. When I tried to return it 7 months later it was totally un-used with the original packaging still attached. Not a single scratch. I pulled the charge, they found the receipt. But the manager on duty refused to swap it out for the right size in a similar item because the item I had was sold out on the website. He would not help me and kept citing the 30 day policy that is written on the receipt.

I’m used to Patagonia, Costco, REI- that’s where 99 percent of my dollars go locally. If I wanted a 30 day policy I would shop at Walmart or Amazon. They treat their customers like they are a commodity. No, your merch is. I will remember how the manager treated me and I will never buy from this store, Black Diamond, or refer anyone there again. I was only there that day as I took my cousin ski shopping as he was new in town and I recommended it.

Never again. I’ve spent 10’s of thousands at Patagonia / REI alone and I don’t intend to spend a dime the rest of my years on earth with this brand or store....

Went to Black Diamond this afternoon with my partner and have never felt more unwelcome at any place in my entire life. I literally was there for less than a minute and was basically invited to leave. I recently started working for a company that offers a pro deal with black diamond and I do not know how it works. I went into the store and asked about how it works and the staff abrasively responded “we don’t talk about that in the store.” We were the only customers in the whole store and so everyone was ready to help us until I mentioned the pro deal and they all looked at the floor and ignored me except this rude worker. I was taken aback and asked “If I buy it online could I do an in store pick up,” and he said no. With everyone avoiding my eye contact, I asked, “So, I guess we will just leave then?” No one said anything as we walked out. I felt so gross and uncomfortable. I felt as if I was so unwanted there when I intended to buy a climbing rope and gear for sport climbing on the spot: at the very least 300 dollars. I do not plan on buying this gear from them, even if I have to spend more money at a...