Seaira Global — Local services in Holly Ridge

Real people making a product with pride. Our Watchdog 900c dehumidifier has performed well keeping crawlspace dry and mold free with minimal maintenance. The condensate pump did fail after about 7 or 8 years. From what I gather, that is normal. Last year I was a little slack in maintenance and left gummed coil cleaner in the lines... that likely had something to do with failure. Anyway, I called and spoke to someone in the company who then had one of their technicians call me back shortly after. He helped me make sure that I was not ordering a part needlessly. We did our best, sans shipping unit back. Ordered a pump, it got to me in a few days and I popped it in. Unit started right back up and is running fine. I wouldn't be surprised if I get another 7 or 8 years. The build is solid and no sign of any deterioration. Not even skuffed paint. Maybe I'll have to replace a condenser relay or something, but otherwise I have no regrets spending over a grand on this dehumidifier. My dad seems to replace his box store dehumidifier every couple of years and spends more time in maintenance. Probably break even in price, and I only have to climb under house once a year (for...

Great customer service and excellent warranty. Recently we had to use our warranty on our 1.5 year old Watchdog NXT85C dehumidifier because the compressor was not starting as expected so was not removing humidity. Sometimes things like this happen with electronic equipment/appliances so no big deal there but the main thing to us is how the warranty process and service is handled.

We contacted Watchdog on a Wednesday morning and received an e-mail and phone call within an hour. They diagnosed the problem over the phone based on our description and agreed that the best route was to replace the original unit. The new unit arrived on Friday (2 days later) with a return label for the return shipping. There was a $150 fee for the shipping to/from but since the item is 70 pounds we were fine with that since it was still much, much cheaper than buying a new one.

In summary, we were truly impressed with the personal phone call about the original unit, the immediate action taken and the follow-up e-mail to make sure the new unit was working as...

I purchased a Seira Global WatchDog 900C Dehumidifier about 4 years ago, through a local contractor, to control the humidity under my house. It operated flawlessly from the time of purchase until this April when the sump pump acted up. I called Seira's Customer Support number and was surprised to immediately contact a real person. Customer Support immediately conferred with a technician for a resolution and initiated an order to send a new replacement pump to me within the same day! I was extremely impressed with this level of personal attention in this new age of robotic answering services that are advantages to be business as opposed to the Customer. I received the replacement pump within three days, installed the pump, and my Watchdog 900C is back up and running like new! Great service.... and great product quality Seaira...