German Vehicles Service, Inc. — Local services in Hollywood

Beware that we are not mechanics and can only make this review with the information we are given! With that being said, we are a rental car agency for Jaguars and we brought a 2018 Jaguar E-Pace to German Vehicle Services when the a/c stopped working in the vehicle.

When the issue began, we took the vehicle to our collision center (we did not have a mechanic at the time as our other vehicles are under warranty). The collision center diagnosed the vehicle and stated that they could change the a/c compressor with used parts for $1200 but encouraged us to find an a/c specialist to be 100% sure that the job was done correctly. We found German Car Services and brought the vehicle in for the service. When we arrived there was already a person losing their mind in the lobby screaming that the owner was a thief and that they already paid over $4000 for their vehicle and were being asked for another $3500 to finish the work.

When they wrote up our paperwork to sign for the diagnosis, I realized that the numbers at the top of the page were showing a normal diagnosis fee, but as I signed I happened to see $1500 a the bottom of the page and when I asked what that was, they told me it was the full price for the diagnosis. This made no sense to me since the collision center was going to complete the work and diagnosis for $1,200. I asked to take my vehicle back and cancel the transaction, but the manager came out and told me not to worry. He said he wanted our business since we have an entire fleet of Jaguars and asked me to allow him to do the diagnosis. Later that day he called me back to let me know that it was the compressor and condenser that needed changed for a total price of over $5,200. I asked for my vehicle back and was charged $512 for the diagnosis.

I immediately took the vehicle back to the collision center and they replaced both the condenser and compressor for $1,800 total with parts/labor/diagnosis. The a/c now works perfectly fine!

As a small business I do not like to give anyone a bad review and that is why I waited months to make this review after putting a claim with RepairPal (the referral service that got me to German Vehicle Services) so that I could investigate to make sure I was being fair.

First thing to note, my collision center did purchase used parts and German Vehicle Services was pricing with new parts. However, we still have a significant gap in the price and so this is the information I received from RepairPal. The cost for my vehicle for a/c compressor replacement should cost from $1,612 to $2,038 and the cost of the a/c condenser should cost from $1651 to $1851. That means that, using the highest numbers (which was not my expectation as the manager was looking to build a business relationship with our rental agency) the HIGHEST cost should have been $3889. That means that there was unquestionably a $1311 overcharge from the highest possible premium that could be charged.

And here is the point that is most important to understand when using those numbers. $2038 and $1851 are the costs INDIVIDUALLY for these services. In other words, it would cost that much to do each item individually, but combined, there is something called “overlap” that makes each additional service cheaper. This is because they are not removing the bumper, changing the a/c compressor, putting the bumper back on, removing the bumper again, changing the a/c condenser, and putting the bumper back on. This now means that the overpricing was WELL over $1311. And in the end, even though we didn’t do the work with them, the shop was still able to scam us out of $512 for...

TAKE IT TO THE DEALERSHIP

I have an older 2010 Audi with two owners and only 68,000. There have been several recalls on the car and the dealership has done lots of work on the engine since my ownership. In the end of May I took my car into the dealership for its annual maintenance. The car also had to have the timing chain replaced due to the recalls. Dealership recommended changing the lower control arms on both sides and new brakes. I declined to have them fixed at that moment due to not driving much because of the pandemic and I use one of the other cars. When it was time to go back to work, I had to start driving and can hear the control arm creaking when going over bumps. I took it to German Vehicle Service at the end of October since they were close to my job and convenient. Hours after dropping it off, I got a recommended report of what the car needed. Many of the items didn’t make sense for example it recommended an oil change which was just done in the annual maintenance. When I called, I was told the car was misfiring which again didn’t make sense since it just received its annual maintenance plus had new engine work on it. Also, they told me the engine mounts were leaking and needed to be changed, but my Audi report from May check them off. I was told the car was done and I let them know I was on the way to pick it up. When I arrived, it was still on the lift and had to wait over an hour. I was told they trying to fix the noise. They didn’t want me to take it off the lot since it was dangerous too drive according to them. I refused and wanted my vehicle. When I got it off the lot it original noise (control arms) was gone, but now there was a new horrible noise when I let off the gas. I called immediately and was first told, that they fixed only what I told them and that they didn’t drive it to know if that noise was there in the first place. So how can my car be diagnosed with all these problems if they never drove it in the first place? He continued to explain the engine was tilting because of the engine mounts and that if I brought the car back, they would figure it out and fix it. He went on to talk about how there was so many things wrong with the car and continued to make excuses. I declined to take it back to them and first thing the next morning I went back to the dealership. Dealership immediately found the problem. There was a part that was bent wrong and fixed it at no charge. They checked the engine mounts and again stated they were not leaking and wasn’t the problem. They did confirm that later they could be changed but it was not the problem.

To top it off they left a huge deep scratch in my front bumper and scuffed up the back. Bottom line spend the extra money and take it back to...

This is the BEST place to go to when it comes to German vehicle servicing, from Mercedes Benz, Porsches, VW's, ect... They are a family owned business and everyone there is personable. I would not take my car any where else!!!

I came to learn about German Vehicle Services from my uncle whose wife also has a used Mercedes Benz. I have a 2006, C280 now for almost two years and have been coming here since buying my Mercedes Benz. Everyone at GVS has always made sure my car has ran smoothly since day one.

I have gone there for more then a number of problems, since the vehicle I was sold was a LEMON when I purchased it and the dealership and the salesperson refused to fix the problems. If anyone remembers or knows the movie "The Money Pit", you will understand the problems I have had with my vehicle. I will not start naming half of the things that they have had to replace. I will just say: Thank GOD for Luis, his family and the mechanics at GVS. I will not trust anyone else with my vehicle. They have always made sure everything rans perfectly before I leave GVS. I will always make sure it is them who perform all necessary maintenance work on my car.

The owners daughters Michelle or Gaby or the owner himself (Luis), will always provide me with clear written and verbal estimates before any work is done on my car.

I have called them on their cell on a number of different times, and they have taken care of everything. They have always scheduled a rental from Enterprise while they repaired my car. I hope that his business continues to grow, since they certainly have GREAT customer service, they give their attention to customer satisfaction and the professional service they provide.

These guys are straightforward, no gim

micks just EXCELLENT work! I would 100% recommend GVS to anyone who needs...