East Coast Pharms Dispensary — Local services in Holyoke

So I've been shopping with East Coast Pharms. Since day one grand opening. I have ordered both online and have gone to the location without any prior issues. Today I placed an order online received the email for my order and then I received the text from East Coast Pharms saying that my order was ready for pickup. I drove over an hour from Connecticut to come pick up my order only to find that two of the four items that I ordered weren't available. And now I have to go to another dispensary to get the items that I originally ordered. It's very frustrating at the lack of customer service that I received today because all it would have taken was a simple phone call to let me know that half of my order was not in stock and they didn't have any alternatives. Needless to say I will not be returning unfortunately. Not due to the fact that they didn't have what I ordered in stock but due to the lack of common courtesy and respect for...

Went from coming every week until today the last time I will ever be coming here and I will spread the word it's always something like how hard is it to do your job the lady with short hair and piercings gave me false information reserved a half ounce for me I drive half hour to go get it for her to not no how to ring it up saying she tried to call me she most definitely didn't call and made me come all the way for nothing I'm a regular customer and I spend good money here to get bad service and no stock every week I will be taking down all good reviews do not come here how do you not no how to ring something up if it doesn't scan out it in the system manually even I no that Do not come here last people boss needs to...

Great deals and good customer service. But I "called" in a pre-order I saw on line driving from Connecticut I mentioned, upon arrival to purchase I received wrong item which was flower at 17% I ordered which was listed on line was 34%. The manager explained to me as if I was negligent in not catching the difference between the THC and TAC I just ordered what I seen on line. And misprinted item was confirmed by teller before calling manager He then explained that he will refund my money "this time". Or did I want something else if I did it took the taste out of my mouth and it's a Dispensary next door.

RUDE, DISRESPECTFUL AND LACK OF CUSTOMER SERVICE...