Premier West Gears — Local services in Home Gardens

Hello, I made a appointment to have this company look at my truck on a specific day. This outfit did not look at my truck for an entire six days after that and you can see why I am upset to begin with. I use this truck as a daily driver and this is why I made an appointment to streamline the whole process . Finally, they get the truck up in the air after they supposedly road tested it which I highly doubt. They claimed that it needs XYZ which I approved and another week went by due to one or another excuse while my truck was in there complex getting Driven out of the garage and parked outside in their tight parking space every single day and then brought inside at night. The reason why they do this is because it is in the ghetto and Needless to say things go missing, etc. These were all red flags that I should’ve seen right from the get-go. However, they have good reviews and I don’t know if they’re real or fake but I went along with it and the whole experience was very upsetting. Starting from the person at the front counter to me having to make constant phone calls to get updates . The whole process should go the other way around where the service writer contacts the customer and inform on the situation and gives recommendations etc. Furthermore, now my truck smells like gear oil. If you know what gear oil smells like. Absolutely disgusting and I cannot get rid of the smell . This can be caused by people stepping in and out of the truck with the gear oil on their boots and their elbows etc. There was some items listed on the checklist which they did not address on the same service call and I did not want to take my truck back there ever again, because truly I was traumatized with the situation. as you know, trucks these days cost a lot of money and to have this happen after you went by good reviews is truly disappointing and I want everybody out there to beware. This place deserves less than one star, and I think the reviews are not real. I am not going to post photos but you can go ahead and drive into their complex and you will get the feeling...

Regeared Stock 16 Taco TRD 4x4 to 4:88 + rear diff locker:

Found this place on craigslist and wanted to know if they were legit. So far, all the customers that I met have told me how much the workers knew their stuff and how affordable it is. I checked out other reputable shops and price cannot be beat!!! I just realized its family operated! Awesome! I spoke with Carlos whom is the manager. He always picks up when I call!! Excellent customer service. First time around I was reluctant to have my differential lockers done as I kept researching on the pros and cons of it. Came to check out the place. Carlos was kind enough to take his own time (after hrs) to educate me on the ARB lockers and re-gearing if I wanted to lift and bigger tires. If it were not for his time to explain to me how important it was to regear, I would have ended up down the line paying labor twice for doing regearing separately. Carlos is the man. When it was the day for the service, I met a guy who had a tricked out wrangler and told me how he drove all the way from downtown LA to come to this place because of how affordable it is. The mechanic told me it would have been around 4 hrs. Hiccup in the vendor brought incorrect gear size to the front diff which led to total of 7 hr job. Not Premier’s fault at all. I saw how they work. Miguel is the man for the Job! Highly recommend it. Take note, if you are a DIY kind of guy (if you can DIY fluid changes...) this is the place. (Installed air compressor and air line my self for the locker) Let Premier do the heavy lift and technical stuff for you. Keeps costs down! Love it!! Would totally come back for future technical/heavy upgrades!! (Suspension/lifts)...

I asked around in my Jeep group for recommended places for re-gearing, and was told about Premiere West Gears. For starters, the recommendation came from a highly reliable and knowledgeable guy in my Jeep group, but I still did my research and even called another shop. Another shop, that quite frankly, I would have trusted too, but their price was 37% higher than Premiere West. After reading all the reviews and also taking into account that being in business, you won't be able to please 100% of the clients, 100% of the time, but if you're able to please a very high percentage, then to me, that's the real deal. As these guys were working on my re-gear (Jeep XJ, 4.10 to 4.56), I was able to step into the garage and watch, and ask a few questions. They pointed out to me that the copper air line for my front locker was pinched. I examined it up close and decided that it needed to be replaced. Fortunately, Miguel said that there was enough time to get the part before his guys were done with the job. I thought, if I could pull this off by getting the part, I won't have to pay labor again to open up the differential to replace the copper line. I called on my little brother and he picked up the part at a local 4WD shop in Riverside, and delivered it within an hour. That is true customer service, not being nickeled and dimed for a little extra work. I had the Jeep out the very next day to Dishpan Springs and it performed flawlessly with the new Revolution gear set. Fyi these gears don't require the typical 500 mile break in period. Thank you Miguel and your shop personnel for being so accommodating and reliable. I will use these guys again if the...