Eureka Ergonomic — Local services in La Mirada

I recently was gifted a two-year-old Eureka Ergonomic electric height-adjustable desk from my brother. After moving the desk to my home, it stopped working. I was so disappointed because it worked perfectly at my brother’s house. Despite my concerns about the warranty period likely being over, I decided to contact Eureka Ergonomic for help.

Initially, I was worried because no one answered my phone call. However, the customer service team redeemed themselves by returning my call promptly. They were thorough in their approach. They requested photos of the desk along with other pertinent details so they could accurately identify the model (SKU number). This allowed them to determine the specific parts needed for repairs – in my case, a power adapter and a new control box.

To my delight, the parts arrived quickly, and once installed, my desk is working like a charm!

I was so impressed with how efficiently customer service handled my problem. It's refreshing to see a company support its products even post-warranty!

Overall, I highly recommend Eureka Ergonomic for their reliable products and commendable customer service. They truly go above and beyond to ensure customer satisfaction. I give them a...

Dining Table - Outstanding Resolution Service

I had an issue with my dining table—it turned out to be unlevel due to a misaligned part during assembly. What could have been a frustrating experience was completely turned around thanks to Angie from the customer service team, who consistently reached out to the outstanding technical team for a resolution.

Angie was incredibly patient and tactful, guiding me through the troubleshooting process via email with clarity and kindness. She made it easy to explain the problem, which I truly appreciated.

I was able to upload pictures of the issue, and Angie promptly shared them with the technical team. They quickly identified the problem and provided a reference image that helped me reassemble the part correctly. Their expertise and attention to detail resolved the leveling issue perfectly.

Thanks to their superb service, my dining table is now stable and properly assembled—and I’m a very satisfied and happy customer. Their professionalism and care made all the difference....

I bought a very expensive shelving unit for my new home. After putting it together, some of it never looked right and fastened together improperly, even strictly according to the instructions. The shelves are also not straight and are continuing to warp further. When bringing this to the attention of the customer service manager, Chinn, I tried to arrange a credit or refund and was ready to disassemble and return the shelving unit. I was striving for a satisfactory resolution with her. This item is just cheaply made and is not the quality for the price tag.

After trying to work for a resolution, I was then ignored, blocked and no response. Horrible customer service. Zero resolution. Poor quality product. Just frustrating experience that I am now stuck with! Shame on this company!!!

This company says they did everything to help resolve - ABSOLUTELY NOT! They left me high and dry, with a bad product and no...