Sand Hollow Resort Rock Bowl — Local services in Hurricane

The venue itself is absolutely beautiful, but unfortunately that’s where the positives end. When we first booked Sand Hollow Resort, the staff and our coordinator Miranda seemed very professional. As the months went by though, communication completely fell apart. After multiple emails, we would only get responses days later, if at all.

On our wedding day, the staff was incredibly unorganized. My groomsmen and I had to rearrange the ceremony chairs ourselves because nothing was set up correctly. The bathrooms reeked of urine and sewage, and I personally went out to buy Febreze to try to make it bearable, which didn’t help much.

During the ceremony itself, things looked beautiful, but afterward it went downhill again. While we were away taking pictures, the bar refused to serve drinks, even water, and the lawn games we planned weren’t brought out until about 40 minutes later. When we finally sat down to eat, I was the first to get food, and my steak was ice cold, not even lukewarm. Every dish we tried was the same.

To make matters worse, we found out that the staff changed our menu items without asking us. Apparently, the batch of roasted potatoes they planned to serve was moldy, and they decided to swap them out without saying anything until after they had already served some. At that point, we had no idea if what was on our plates had come from that same batch or not.

We brought these issues to management afterward, and the response we got felt like a complete slap in the face. My in-laws spent far too much money on this wedding to be treated with such poor service and disregard.

My wife and I will never get this day back, and it’s heartbreaking how poorly it was handled. We were both so disappointed and hurt by how everything turned out.

Beautiful venue, but terrible management, communication, and execution. I wouldn’t recommend Sand Hollow Resort to anyone...

Have been to several concerts here and while the venue is nice and the talent is pretty good, I have to take issue with the ridiculous policy of not allowing water to be brought in. Was at the Elton John tribute concert last night in 100°+ temperatures and they were checking and confiscating personal water bottles. Said it was Utah liquor laws and concession contracts; so we poured out our water and went in to pay $3 per bottle for a small generic water (had to request 2 of the 3 be replaced since they were room temp not cold) and sure enough by 8pm they had run out of water as expected. Not only poor service but a safety issue in the extreme heat. Of course you could still buy beer or White Claw. Don’t think...

The rock bowl had the most beautiful venue in town. However the food they serve at the concerts is way overpriced for gas station food. The biggest problem is they don’t like people dancing. So if you pay for a front row seat and want to dance because the band is good, and that’s just what people do at concerts, they will tell you to sit down. They need to raise the stage so people can dance and you will still see the band. I won’t be returning. For almost $100 for 2 tickets and $80 for food and drinks, you’re better off going to Vegas and see...