The Golf Course at Sand Hollow Resort — Local services in Hurricane

We traveled from Ogden to play Sand Hollow and a few other courses this week. Knowing it was a busy weekend we called ahead a couple hours before our tee-times to see if our 70 yr old mom and our teen could get a cart and ride along with us instead of just driving around St George while we played. The person who answered the phone told us riders were welcomed! I asked how much it was for the extra cart and they put me on hold for a minute and then told me $25. I asked if I needed to pay now or at check-in. They said check-in.

We arrived 40 minutes early for our tee-time and were greeting by friendly gentlemen at the bag drop. They told us they didn’t have carts for us yet, but they would have them before we started. We went into the pro-shop to check-in and we were met by Dennis. We told him we needed to pay for an extra cart. He told us that was not an option. They didn’t have extra carts. I told him that was disappointing since I called ahead and was told we could and we now had two extra people here with us. He told me I couldn’t have called ahead since there were only three people in the pro-shop all day and he would never had said that. He couldn’t produce the third pro shop staff member. When I showed him my cell phone with the pro-shop number and the time I called, he still insisted I couldn’t have spoken with the pro-shop and there was nothing he could do. I asked who else I could have talked to who misinformed us and he said it didn’t matter. There was no way anyone would have told me that and he wouldn’t accommodate us. Worst customer service ever! If the situation had changed and they were indeed out of carts, he could have admitted that and apologized for the misinformation, but instead, basically accused me of lying to him.

We made arrangements to send them off into town. Then, when we went to pick up our carts for the round, the gentleman at the cart stand ask if we wanted to ride together or separate or ride in the extra covered carts they had. Interesting, since Dennis was rudely admitted that there were no options for our extra riders.

Overall, we were excited to play Sand Hollow again, but there are too many equally as good (or better) courses in St George to deal with pro-shop staff like Dennis. We’ll go elsewhere next time we come down for a golf week. I’m sure they won’t miss us. But if Dennis is in their pro-shop, we won’t be the last...

The customer service is just horrible here. We played Black Desert and Coral Canyon on this trip as well and both were WAY WAY nicer in terms of how they treated us.

The first greeter was okay, but he made sure to correct me that I was in Hurricane and not St George Utah in a rude and condescending way.

We had a 5th person who was just going to walk the course and they denied him saying the back 9 was "too aggressive to walk". I have to disagree since I've push carted similar hilly courses. It wasn't a breeze, but I've done it in the past. He would've had no clubs either. It's really only for holes 12-15 anyways, the rest of the course is pretty flat.

As we began our round and the starter started to explain everything she yelled at us as we were getting distance to "not hit the cart in front of us", which was about 300-350 yards away from our tee. I don't understand why she thought we were so stupid that we were going to hit someone's cart? We've golfed before.

The course conditions for the most part were like a C+/B-. Some of the teeboxes were pretty rough. They have this weird box/cross-hatch pattern that was in some of the fairways as well since the grass wasn't particularly smooth (see photo). The bunkers were for the most part fine, but several holes they were legitimately orange mud. The green on 18 was pretty horrible too, which is the cherry on top (see photo). The putting green near the clubhouse is also basically ground under repair, which is odd for what I assumed was an "elite" course.

Lastly, once we turned our carts in no one even cleaned our clubs or asked if we had a good time. I've played courses that cost $50 or less before and even they do both of those things.

I'll never ever play here again and will always recommend people to golf at other courses who ACTUALLY WANT...

First off, I have played Sand Hollow prior and really enjoyed it. We just completed a round, with visiting friends, and I can not over-emphasize how disappointed we all were with the condition of this course. It is in absolutely terrible condition and I would highly recommend you not play here until it is rectified- and that will be no time soon, fyi. We inquired and were told about some fungus in the turf, then it was worms/grubs, then it is winter. However, we played a course about 3 miles away, as the crow flies, and no similar issues? Some of those issues may true but then it would be a common courtesy to inform golfers, BEFORE they book a tee time, about how bad of condition the course is and also make an appropriate discount in the fees. The fairways are horrid, temporary tee boxes on many holes, patches all over, reseeded fairways, lies in fairways that were worse than in the desert, bunkers had no sand with chunky clay like material and lots of rocks, just really bad. I normally do not write reviews, but I am doing this as a courtesy to all potential players thinking of coming here, to not do it. I wish I had been aware and we would have saved our approximate $875 in greens fees. Our foursome consisted of myself, a 3, and a plus 2 handicap, and we, along with our wives, almost walked off the course mid round. While the scenery is still awesome, the golf is a far cry from it. If you only want views, pay the fees, if golf matters,...