Grice Computer Consulting & Wireless Internet — Local services in Idabel

I am not real sure why this company has such great reviews. They are family friends of my husband and, seriously, the only friendly call I have had was with Brittany. Other than that, employees have been rude and hateful, including the owner’s wife. Do not believe their excuses that it is something on your end. They tried that with me and knew it wasn’t the issue. They “upped” our speeds from 5 mbps to 20 mbps until they could come look at it. They never came, and we almost never reached even 8 mbps with the increased speeds, sometimes we barely received 3 mbps. Nothing has really even improved. All the while owners post about the trips they take using money earned for services often not rendered, or at least not up to par, while claiming that a permanent fix is in the works.

Learn to run a business and quit making excuses. Please do not say there is no account in my name - it is in my husbands name, so you can check there if confusion is in the works. We have been waiting for two years and will wait no longer. Additionally , I will be cutting down the pole and taking down the remainder of the equipment Saturday because, despite scheduling to come take down the satellite, the email was missing the date and time that you claim to have scheduled. When we asked for the specific date and time, that was never provided. We are still waiting for that response; however, it is no longer needed or wanted.

For those wondering what a better option might be, Starlink is getting five times the speed, and we had internet last weekend when the company’s service faltered again, even though their answer was another, “issues beyond our control” and “we are working to make sure this never happens again” post. Yes, it is more expensive, but I guess you get what you pay for.

Also - I won’t be reaching out to you and won’t accept an apology. There has been adequate time to address these issues, provide bill credits to your many customers, and adjust customer service accordingly. A post from Grice Enterprises will simply be more empty words loaded with spelling and...

This might not apply to everyone but this is just my experience. At first when we got the internet services, the internet was fast, unlimited, and overall really good. However, one day there was a so called "issue" with the internet tower near my house so they came and fixed it. After they had fixed the Wifi and the internet was back up, everyone in my family notices how significantly much slower it was. I thought this was just a rebooting phase or something so I gave it a few days in hopes that it would go back to its regular speed. Unfortunately this never happened. The internet had gotten so slow to the point where youtube videos would run at super low quality, and the games that I used to be able to play won't even load anymore, or I would just get kicked from it. I called and wanted to know why the wifi was slow and they told me they would look into it and try to get it fixed as soon as possible, it never did. So I called again, they said the same thing; and again, and again, and again. They keep telling me they'll "see what they can do" or "we'll work on it and give you a call back" and then they never call me back. Maybe there's a problem going on that they won't tell me about but I just want the wifi to be back to the way it was. And if there was a problem, it would be better for them to tell me besides just telling me they'll look into it and never give me...

2nd Edit: The company has finally after a few years provided a decent service. I now have a stable enough connection to be able to do most of the things I would like to do with my internet connection. I am still hesitant to recommend the service, but at least I am now getting what I pay for. So I am changing my rating from 1 star, to 3.

1st Edit: I am updating this review to reflect the current state of "service". I have used the "service" for over 2 years now, and connection has steadily deteriorated. In its current state I can not use it for a gaming connection, and it only occasionally works for streaming. After repeated attempts to get help with the service the only response I ever get is "we will look into it". When I started the service the "company" knowingly pointed the receiver at a tree, then later charged me to move the receiver, at which point they again knowingly pointed it at the same tree just in a different spot. I paid this "company" to set up an open NAT type, they charged me for the setup and a monthly fee for a static IP, I paid the fee for months and never received the open NAT type. I strongly urge anyone considering their "service" look elsewhere, as much as I despise satellite internet, I will be trying it instead, at the very least it...