Kincaid's Meat Market — Local services in Indianapolis

I live some distance from Kincaid, but wanted some nice flank steak for Christmas dinner. So, I called Kincaid's and asked if they had any. The man that answered said that he wasn't sure, but if I would hold he would check. So, I waited. A moment later another man answered the phone and I explained that I was waiting for someone to check on flank steak. The man said yes we have flank steak, but they couldn't take any orders - just come in, and hung up. So, I drove the distance, entered the crowded store and took a number. I waited for some time only to find out that they did NOT have any flank steak. I told the clerk that I had called. He asked who I spoke with. I told him I didn't know. He said that I should come back the next day at about 10am because they'll get a delivery at 9am. My husband called the next day at about 10:45am and asked if they had flank steak. The clerk said yes. My husband asked if he could pay for it over the phone and pick it up early afternoon. The man hung up on him. My husband said Kincaid Meat Market will never get his business again - ever! I'm confused. There are so many reviews that say the service is excellent and they go above and beyond. Maybe the reviews came from people that didn't shop during the holidays. We're taking our business to Fresh Market from now on. A note to the owner: Be careful who you hire during your busy season. You could lose loyal regular customers by hiring...

My low score is based on how rude everyone there was to me. I walked in, and no one even acknowledged me, so I stood at the counter and waited for someone to notice me. They literally had their backs turned to me while they continued their conversation behind the counter! Finally, one of them turned around and said, "do you know what you want?" Not an apology or even a hello... I felt so unwelcome by this point. I told him I'd never been to kincaids before, but I wanted to make a special dinner for my fiancé, so I needed help. He then started to TURN AROUND to talk to the other employees again so I interrupted them and said, "nevermind, I'll just take two filets!" He didn't offer to help me at all. He didn't even say thank you for my business or a simple goodbye. I felt like a nuisance after I was so excited to go there and find inspiration for a special meal. I don't know if he thought I couldn't afford to be there or what seemed to be the issue, but if you want to be treated like a customer, don't go here. If gender is the issue, and you're a woman, definitely don't...

Terrible customer experience. My first time to Kincaids was about 6 months ago. Cool little meat market, but definitely not for anyone on a budget. I was super excited to see they had one of my favorite sausages I used to buy in Texas, but cant hardly find anywhere else. Fast forward to about a month and a half ago, I went in to buy more and they were out but they assured me that they could order it. I told them to order me a few and they did. It took until last week to finally come in, which I assume took a while due to its rarity, and I got a call that my order was in. I was traveling for work and let them know it would be a week and they said it was fine.

I go in today to pick up my sausage that I waited a month and a half for, and I am told they no longer have it. I guess it is common to sell your special orders to other customers. I dont get told sorry or anything, just that they can order it again for me....which means they will take 2 months and sell to someone else again.

Moral of the story stay away as they dont care about their customers....