Kate Spade Outlet — Local services in Jackson Township

I came to this store on Black Friday and when my family and I walked up to the door it was locked but when we looked inside there were customers shopping and there was no line outside. There was an employee right in front of the door that could clearly see we were trying to get in and that we were confused as to why there were customers shopping but the door was locked. The employee, by the name of Amanda completely ignored us. There were no signs on the door communicating to the people standing outside in the cold if the store was open or closed, I don’t know if they expected us to read their minds or what. We had been waiting awhile and Amanda began to walk away so my aunt knocked on the door. Amanda turned around and gave us the nasty glare I have ever seen and motioned to us that we are gonna need to wait 30 minutes. The people outside cannot read minds. This is not how you treat customers who are waiting in freezing temperatures. She needs to go back to customer service training because she is...

It's disheartening to walk in to this store with your teenage daughter ready to shop only to be ignored then treated like a criminal! My daughter and I were in the front of the store for almost 10 minutes and was never greeted by staff. As another customer was leaving the store the alarm sound and a staff member (who I thought was a customer) walked past us to tend to that customer. She looked at us and still did not greet us. My daughter left my side to look at jewelry and another staff member (still not greeting us) with urgency signals to someone behind the register asking her if she didn't think she should watch the door. Granted the staff member looked at her like she was crazy and did not go. At this point the whole store was looking at my daughter and I as though we did something wrong. And yet no one greeted us. I called daughter to to leave and not even a...

Disappointing customer experience. As soon I was walked in, I wasn’t greeted by any of the two associates. One was an older lady standing behind the cash register while the other young lady was assisting what presumed to be a couple and their children on the sales floor. I walked around the store to take a glance of the merchandise on display. Throughout the few minutes I browsed the store I didn’t get at least a ‘can I help you with anything’, Is their something you’re looking for’ nor a simple ‘hello’. Right before I was exiting the store a customer walked in was immediately greeted. Really biased customer service. I was anticipating on making a purchase today but with the experience I had I will most definitely take my money elsewhere. The associates at this Kate Spade location need to...