Billy's Furniture — Local services in Jacksonville

We also had a VERY disappointing experience at “Billy’s Bargain Barn” 5 months ago. We had a similar Outcome as another “former” customer had when we purchased an expensive chair and then found it very uncomfortable after a few days and wanted to take it back the same week we purchased it or, at the very least, exchange it for another chair. They gave us the same response, that once we bought it we were stuck with it! We will NEVER buy another piece of furniture from that business. Granted, it is a nice and well made piece of furniture, but we did not appreciate their not wanting to work with us. Had they done more to keep us as satisfied customer we would, most likely, purchase other items in the future and recommend their business to others in...

The worst service I have ever experienced in customer service . Went in to Billy's to check out dining room tables. Mind this the place was empty today.( the weekend before veterans day) . Inquired about 2 tables : 1st one asked about getting extra chairs, 2nd one ( which we liked !!!!! ) we inquired about Xtra chairs !!! The young gentalmen ( employee) walled away to check price on chairs for us, In which he said louder than he thought !!!! OH MY GOD !!!!! . We apologised for being a burden to him and the female employee. He said he wasn't going to check prices if we weren't purchasing today. !!! After that we walked out very angry how we was treated. That kinda of customer service puts small companies out...

Purchased a recliner had it delivered after using it for less then 24 hours could not get comfortable, yes I sat in it in the showroom but 20 min you really can’t tell how it’s going to be so if you shop at Billy’s spend the day trying out the chair/couch cause once the truck leaves your driveway it’s yours. I wanted to exchange it and didn’t expect a full purchase price credit, I assumed I would be charged a restocking fee and a pickup/delivery fee but got a flat THE CHAIR IS YOURS ONCE OUR TRUCK LEAVES YOUR DRIVE. This was my 7th and LAST piece of furniture I have purchased from Billy’s over the years. BUYER BEWARE CUSTOMER SATISFACTION ENDS WHEN YOU HAD...