Lotus Zen Facials And Nails Spa — Local services in Jersey Village

Worst experience of my life!

I made an appointment a week ago for the Thursday, September 12th at 10:30 am....When I walked into Lotus Zen Spa at 10:25am, I told Tina ( the owner) I had a scheduled 10:30 appointment with Lee. ...Lee was working on another lady at the time and told me it would be another 15 minutes until she could get to me...at 10:50 Lee turned on hot water and asked me to put my feet in it and walked away...She did not ask me if the water was too hot, which it WAS too HOT, or did she turn on the massaging chair for me , the control was hanging on the ground so I could not see it. At 11:05 am Lee is finally finished with customer and walks over to me and asks me if the water was ok? And asks me if I would like the massaging chair on...which is what she should of done in the first place. At 11:08 Lee clips deep into the skin of my big toe on my right foot, I screamed , and my toe starting bleeding profusely.... I noticed Tina (the manager) was in the chair over , with another customer and did not even ask me if I was ok, she just gave me a dirty look and rolled her eyes and looked away. What kind of manager does this? ..UNACCEPTABLE!!!....Lee went on with my pedicure and apologized for cutting into the skin of my right toe ( it took 10 minutes for the bleeding to stop) ...I noticed the three lady customers ,in the spa, that were all EXTREMELY LOUD and RUDE were all carrying on with each other, like they were all at a wild party. These 3 women all thought the incident ( of Lee cutting my Toe) was so funny and were all smirking at me and laughing under their breath...At that point Lee proceeded to RUSH my pedicure and it took exactly 28 minutes.... My 10:30 am appointment should of been honored , it was not, Pedicurist (Lee) did not even start with me until after 11am. I was not a peace, which I should of been, I did not feel welcomed, which I should of been , and in the establishment there were 3 women customers that were EXTREMELY LOUD for the whole time I was there, in fact they were all still there when I left.....Is Lotus ZEN a Party Pad? ..These women were ARROGANT, EXTREMELY LOUD and extremely RUDE..... I made an appointment at 10:30 am and you should of honored that, you did not and that is UNACCEPTABLE!!!.....Lee you would of gotten a better tip from me if the pedicure was done correctly and my scheduled appointment was honored , it was not ...And WHO can relax inside of a SPA when there are 3 woman who are EXTREMELY LOUD and RUDE? You should have rules and the rules should be enforced...A sign of very POOR MANAGEMENT!!! I will not return and I will tell everyone I come in contact with How poor the service was at Lotus Zen at 12303 North Eldridge Parkway in...

I have been a loyal customer for years but the quality of service has significantly gone down hill. The shop is in desperate need of new products. Their selection is old, most of the neutral options turn out to be a completely different shade than the sample. Other products have been out for months with no plan to restock - but the sample is left out as an option. The new cateye option is significantly up charged- extra $15 to run the magnet over the polish to give cat eye effect. Over the last few months there has been a focus on up charging or upselling and I have noticed the quality if the pedicure and manicure declining. Uneven nails, cuticles not cut, bumpy polish, nails cracking and chipping after a week. The ladies who work there are lovely people and I was sad to have to find...

I’ve frequented this nail shop off and on over the last year or so. Each time is a different experience. Shellac manicure quality depends on the nail tech. Shellac pedicures are always done very well, no peeling or lifting until 3 weeks or so. Today I had a dipping powder manicure done by Tina, with whom I’ve had the same before. I was very disappointed. You can see the “burn through” filing in the pics below. Three different nails have these white marks from over filing. The nail bed shape is lumpy and not natural looking. I’ll return for pedicures, but don’t think I’ll ever be back for a manicure...