North Pines — Local services in Jersey Village

Janet Jaimes is running this place into the ground. She is violating about 100 fair housing policies with the way she enforces rules and regulations. She walks around dressed unprofessional, with a horrible attitude, and is the most racist manager I've ever seen. I have filed complaints with the city, fair housing and will be filing a complaint with Cairn. She's policed our porches to basically unliveable standards (our childrens OUTSIDE toys can't be outside), is now enforcing 2 vehicles per household, while 99% of this community has 3 or more vehicles per household. She leases to unqualified illegal residents and cares more about the curb appeal than the crime continuously happening. She is never reachable, never returns phone calls, and is paid a salary she definitely does not deserve. Cairn please hear our neighborhood cries and stop this madness and remove her from this property or be prepared to lose more and more tenants. Also, there has to be available visitor parking to enforce these rules but I will allow code enforcement to address these issues and fair housing if you fail to do something quickly. You have so many people who have lived here happily for so long, please value resident retention over this unprofessional behavior before your company is brought up against heavy fines for...

My family and I moved here 3 years ago. My first impression of this place was intriguing because there was a lot of trees and speed bumps. The neighborhood gave me a weird vibe. After living here for a little bit I started taking notice that this place can be a little petty about the slightest little things. I had guests over and we tried our best to squeeze the cars in our driveway. The next day they left a note at our door warning us not to do that otherwise they would tow the vehicles. Last year, I noticed the water randomly shuts off sporadically. I NEVER get emails of notice about the water. So I decided to call them... MULTIPLE TIMES on multiple occasions. And guess what? They never answer. I thought maybe they’re not at their office so that’s why I attempted to call on different times on different days. I emailed... no reply....

I’m a resident here for almost 4 years. It’s a nice peaceful neighborhood to live in, but there’s some annoying instances that I have to address. Over time living here, the water stops running on random occasions with NO warnings or notice prior to it happening. It causes such a huge inconvenience, and it’s starting to tick me off into frustration the more it happens like today 1/2/2021. I’ve tried calling them multiple times on different occasions, and nobody seems to ever pick up the phone or return voicemails. What’s the deal?! Least you can...