Star Pawn LOANS GUNS JEWELRY ELECTRONICS — Local services in Joshua

Bought a firearm from an online retailer and they had Star Pawn as an active FFL transfer dealer. I chose them since they're pretty close to where I live and their online prices were reasonable. I got an email Friday morning that my package was successfully delivered to the pawn shop. More than 3 hours had gone by and still had not received a call from Star Pawn to notify me that I could come in and do the paperwork to pick up my firearm. Found it extremely odd since most FFLs call within an hour after I get the delivered email, so I called them. Whoever I spoke with at first had no idea what I was talking about and told me that no firearms had been delivered that day. I told her I had gotten an email from the retailer that the package was left at the front desk at 1048 AM and then I heard someone from within proximity say something about "back". Then she told me they sent it back and dropped it off at the drop box. WHAT?! You sent the item back without notifying the customer you did so?! What the hell were they thinking? Lazy? Dumb? Or was it shady? Either way a courtesy call would have been the right thing to do. They told me that their FFL expired but then it wasn't expired so I don't know the reason. I called the retailer and notified them about what happened in order to create a paper trail just in case the package gets "lost" on the way back to the retailer. Seeing some of the reviews on here about having a ring stolen makes my anxiety worse about the business practices of this establishment. AVOID THIS PLACE! If they can't make a simple phone call to notify a potential customer that they weren't able to process a firearm transfer, it makes me wonder what other negligence/shady practices are going on within this place. Zero apologies from both of the women I spoke to including Mari or something with an M and she's supposed to be the manager. What a joke. I'm sticking with Off Duty Armory now, those guys are always great and they have exceptional customer service skills. In the end trying to save $5 bucks wasn't worth it! Lesson learned, add that to the books, and avoid this place...

Star Pawn is THE best pawn shop around. Better than any other pawn in Joshua, Burleson, Crowley, and Cleburne. Not only do they sell some fabulous antiques, guns, guitars, jewelry --- bascally anythung and everythung you could find in a pawn shop --- they also have the most respect for their customers. They are willing to work with you wether buying, selling, or pawning. Through all this mess with being out of work due to covid-19, they worked with us and helped to keep our things rather than taking advantage of our struggling situation. We want to give our biggest thanks to Ester and very single staff member for being so gracious and so very patient, where others would have just told us "too bad". We HIGHLY recommend that you go to Star Pawn for all your Pawn Shop needs! You could not deal with a better quality of people! 5 stars...

If you're looking for a pawnshop that has great customer service as well as great products for good prices - this is the place to go! The ladies in there are amazing and their stuff is of all styles! My boyfriend ended up getting me a Texas shape necklace here that he just gave me for Valentines and a new country style pillow and I absolutely love it. We have gone here a couple times and would highly recommend to all my family...