Answer United: Answering Service — Local services in Kalamazoo

I used their service for a little over a year. They are very good at taking calls and usually answer them promptly. They would then pass on the message via email, though often some things in the message didn't make it across. However, if that was all I needed, then an answering machine would have been enough, I hired them as a virtual receptionist and to make appointments. Ultimately I left their service because, after more than a year they seemed to know very little about my business, they routinely had trouble answering callers' basic questions about the business. They often bungled appointment taking and I felt they were costing me business. I worked with them multiple times to change the script but still to no avail, they just didn't do a very good job as a VR. I think using them as a message-taking service is fine but would not expect anything...

Our favorite vendor, Answer United!

As a growing company with a handful of Customer Care staff inhouse, we had a critical need to find a partner that could handle our call influxes during prime time as well as assist in creating an Emergency Line which our clients could use that would reach our after hours manager.

Barbara and the Answer United group have exceeded our expectations in not only the quality of service, but their ability to make small, custom changes that really boost our ability to provide a higher level of communication to our customers.

Looking forward to expanding our business relationship into...

One of the most abusive trainers in my life history. I have never in my life come across a more abusive woman to train call center reps to take customer service questions on toilet flush masters and inform me I was too stupid.

Not too stupid to remember her bullying, Jr. High level workplace communication skills. For a place that is an expert on communication, you'd think they'd hire people with professional communication skills. Worst trainer ever. Don't work here if you've a modicum of...