Kansas City Audio-Visual (KCAV) — Local services in Kansas City

We took a projector to KCAV to see if it could be repaired. They charged $75 to evaluate and determine it could not be repaired but said they would apply the $75 toward the purchase of a new projector.

Based on the projector we brought in, Randy Adler (KCAV President) specified and sold us a new projector. We rented the equipment (scissor lift) to install the projector, and we found the projector was specified incorrectly. It was much larger than the screen and could not be adjusted!

Randy Adler said he would apply the cost the projector he incorrectly specified to the purchase of a different, more expensive one, but did not feel responsible in any way for getting it wrong the first time. Seriously ... he takes unprofessionalism to new heights. When talking with him, it was obvious that customer service means NOTHING to KCAV. He speaks about all of the big contracts they have with governments and school districts, but offers no responsibility for being incompetent. He feigns being insulted as a way of acting the victim rather than owning up to his mistakes. I was embarrassed for him.

They have been in business for 60 years so you would think they must be doing something right. ...right? Well all I can say is there is no way they can be in business another 60 years with the way Adler does business.

The only reason I did not give them zero stars is because the technician (Joe) KCAV sent to install the 2nd projector -- at OUR COST -- both labor and equipment rental (yes, that is right, they do not even have their own equipment) -- was a very experienced, professional. The second projector Randy sold us was also off the screen but only slightly -- the technician was able to make it work.

We now warn everyone that will listen that KCAV should not be used for AV services and sales -- save yourself unnecessary expenses & grief and go with a company that is professional &...

Was looking for microphone systems. My initial phone call was good. Called back the next day and literally got cussed at and then Randy hung up on me. Not a great way to build the customer relationship they claim to want.

Here's the person I was speaking with. Randy Adler, President/Principal, Kansas City Audio Visual Inc.

Quote from Randy's email to me: "I have to be honest with you, we offer service support and knowledge way beyond the internet. If you’re looking for help and want to pay for it call any time."

Yes, you will pay for it. Service​?​ - hang up on potential customers, then send them an email (with no apology) trying to sell customer service and support. Support​?​ - after the first call, if you're not buying our product or paying for this phone call, to quote Randy, "don't F*ing waste my time" Knowledge? - ​questionable

This place will likely be out of business, unless things...

Excellent work! Extremely professional! We had them come in over Christmas break and install 50 projectors at 4 schools. They worked extremely hard and had the project done in 2 days. The installs looked great. Tim Ryan was the sales person. He came out and visually inspected the job twice to make sure we had everything we needed and to help save money. On the installation day Tim again made the 2 hour trip and then helped load and unload all the equipment at the locations. One concern was the mess after installation (ceiling tile dust, boxes, old equipment) when I talked with the custodians they were amazed at how clean the rooms were and how tidy the boxes and old equipment had been placed. We will be...