Your Natural Image Inc. Salon — Local services in Kansas City

I came here after I cut ifd my locs that were healthy and I had grown for several year. I had just wanted a break feom the locs and then decided I had long enough break lol. So I had starter locs. One thing I will say is this establishment is clean! And the quality depends on the stylist you use. If I had gotten sisterlocs I may have had a better experience. I also was to trusting and didn't make sure to choose the stylist based on their work I saw online. I assumed because they did brick parts only that the parts would be neat .I worked with Monique.My parts were uneven on day 1, I unfortunately let it go cause the coils were neat and I didnt want to go throuh the process and start over again. But whenI came back for my retwist and she realized she didn't part it right and try to correct the middle of my head just the first couple rows and made it worse. I could not tolerate it at that point. And when I came back to have it fixed she wasn't rude , but asked kind of inquired like it was me and not the fact that the work was poorly done. I chose this place partly because of there prices for starter locs being listed by inch. I didnt want th stylist to make up a new peoce after the fact. I measured my hair at home and had another consultation with another place that told me 10 inches . But when I went to my consultation with natural they said 8 ,just to tell me 10 the day of. Luckily I was prepared, but that's why it's important to not rush for the paid consultation. This photo is before and after the "fix". I was not charged for "the fix. " They book a tight schedule so it's difficult to make corrections if need be. They were not rude when I spoke to the owner but parting is like essential to locs unless they are spiritual for you and in that case I wouldn't have spent $200 ...

I'm taken back by the lack of customer service, I've been a loyal customer for ten years which doesn't mean anything. I was talked over when explaining my situation but told I was being aggressive when I was just trying to get a yes or no question. I'm not an aggressive person, I was trying to get to the point so I could get back to work.

I own up to the fact that I missed the cancelation date, but I'm human. The appointment was scheduled months in advance. I had something important come up which is why I need to reschedule.. I got a reminder email 24 hours before my appointment but the cancelation policy says 48 hours. No one called me to remind me like they normally do so I was really hoping they work with me.

All I was trying to do was see if they would work with me, I never complained, nor have I ever been rude and always tipped well but that doesn't mean anything. But I literally had to choose between showing up for my daughter and a hair appointment... And they said I was wrong and I SHOULD know the policy and I was rude... I was trying to figure out if they would work with me. I called twice but I was told they would call me back when they had time... But mind you I'm just trying to figure out if they would work with me....and I'm working too. Two hours pass and again have to work and trying to get some answers because I'm not tryinfbto pick between a hair appointment and my showing up for my child.

I was told they don't HAVE to call me to remind me of my appointment and if they made accommodations for me they would have to do it for everyone... So yeah they don't prioritize customer loyalty and I was told I wasn't allowed back... Which is fine because I'm not going to continue to support a business who doesn't care about...

I contemplated on writing this review because the lady was so nice and professional. The only reason I'm giving it 2 stars is because the place was so clean. I went in looking to shape my natural short hair, showed her a picture and told her exactly what I wanted. As she started, she didn't blow dry to straighten my hair and that alarmed me but she said she was comfortable with cutting wet hair. She cut and cut and cut and cut to the point of me having no hair, what use to be my curls are balls because it's so short. I'm not sure why she even cut my top into a slope, I thought maybe she was trimming my top because we both agreed on keeping the top full. I sorta knew I was screwed when she attempted to style it, a good stylist will always want you to see the cut first and then ask if you would like a style. When she finished I looked in the mirror and almost fell out, but I said to myself "she did add product" so I said I would go home wash it, and style it the way I normally style it, well under that style was a disaster, knicks, blotches, it's extremely uneven in so many places that I can't even style it. I have absolutely no hair. I had to go and buy a wig to wear until it grows back. I'm so devastated and tired of ppl saying they can do natural hair...